French Cadman
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Ladies and gentlemen, my friends Exocad users around the world ,
One of the greatest features of exocad is the open format and the support of exocad toward other companies with a similar philosophy. This open format gives the technician multiple options in regards to the complex problems they are faced with daily to find the best solutions for their clients. From finding the best equipment to pair with exocad or partnering with a manufacturing center that provides great products and service. If a exocad user finds something they do not like about the equipment, there are multiple options to change to, 'choices' to meet their needs or expectations. The same holds true for manufacturing partners. If exocad users are dissatisfied with the quality or service of their milling center, they are free to explore other avenues and find a business that meets their needs and provides better service. This is what makes a free market great, options.
The business structure of exocad is such that end users must purchase a exocad license through a reseller. This reseller profits from the purchase of exocad and other modules by the end user and for a fee may provide technical support to the end user.
End users have the option to purchase another update contract and/or technical support from the reseller.
What if a end user has not been satisfied with the technical support or other business practices of their reseller during the extent of their contract? What recourse does the end user have?
At this time, the end user must get a letter of permission from the original reseller allowing them to change to another reseller. If the original reseller refuses, the end user has only two choices. They may opt to pay their update contract to the current reseller they are dissatisfied with or choose to let the contract lapse and not have the benefits of software updates provided with new engine builds. This seems to go against the principles of exocad's open philosophy.
If the original contract between reseller and end user has been satisfied, why must the end user obtain permission of the reseller to change to another? Some businesses provide better service than others and end users should have the open option to change to whichever reseller they believe will provide them with best support. This seems more in line with an open philosophy and what end users have come to expect from exocad. We want the freedom to choose who to build our business relationships with.
FCM for all hostages users !
One of the greatest features of exocad is the open format and the support of exocad toward other companies with a similar philosophy. This open format gives the technician multiple options in regards to the complex problems they are faced with daily to find the best solutions for their clients. From finding the best equipment to pair with exocad or partnering with a manufacturing center that provides great products and service. If a exocad user finds something they do not like about the equipment, there are multiple options to change to, 'choices' to meet their needs or expectations. The same holds true for manufacturing partners. If exocad users are dissatisfied with the quality or service of their milling center, they are free to explore other avenues and find a business that meets their needs and provides better service. This is what makes a free market great, options.
The business structure of exocad is such that end users must purchase a exocad license through a reseller. This reseller profits from the purchase of exocad and other modules by the end user and for a fee may provide technical support to the end user.
End users have the option to purchase another update contract and/or technical support from the reseller.
What if a end user has not been satisfied with the technical support or other business practices of their reseller during the extent of their contract? What recourse does the end user have?
At this time, the end user must get a letter of permission from the original reseller allowing them to change to another reseller. If the original reseller refuses, the end user has only two choices. They may opt to pay their update contract to the current reseller they are dissatisfied with or choose to let the contract lapse and not have the benefits of software updates provided with new engine builds. This seems to go against the principles of exocad's open philosophy.
If the original contract between reseller and end user has been satisfied, why must the end user obtain permission of the reseller to change to another? Some businesses provide better service than others and end users should have the open option to change to whichever reseller they believe will provide them with best support. This seems more in line with an open philosophy and what end users have come to expect from exocad. We want the freedom to choose who to build our business relationships with.
FCM for all hostages users !