CoolHandLuke
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Hi again rkm rdt,
Regarding your last 3 questions above:
You ask: Will 3 shape waive or credit those of us that have not yet upgraded to 2015 even though our 2016 renewal is coming soon?
The yearly subscription is tied to more than one upgrade alone. It provides 3shape users all year long with major and minor upgrades, new libraries, new 3rd party integrations, user support, free training videos and more. We provide the upgrades but installing is up to the user. Unfortunately, we do not have a model for waiving or crediting users who choose not to apply the upgrades we release, mainly because there is much more provided by the subscription. So the short answer is: in order to keep your LABcare benefits and dongle active, you need to pay your annual subscription.
You ask: Everyone is switching to exocad to avoid paying yearly updates, why should I stick to 3 shape when I could save a lot of money?
I can only refer to what I hear from many of our users – they stick with 3shape because it is the best system. Things mentioned are that it supports the widest range of indications, has the best and most accurate scanners, integrated scanners and software, and the strongest eco system. Users stick with our business model because it helps them stay ahead, provide better dental services, and they get extra value beyond the CAD software alone.
You ask: Insane speed for trios was introduced last year,why the delay.
Yes, we probably announced this too soon. We are an innovation company and our innovative engineers can get very enthusiastic sometimes. But the TRIOS insane speed is also very exciting. J. The insane speed does in fact run smoothly (and fast!) on specific platforms, but we are working on stabilizing it across all our systems so therefore the delay. Curious - Are you using the TRIOS in your lab?
bruce i don't mean for this to sound as bad as its going to sound. please try not confuse this as being condescending, or derogatory.
"It provides 3shape users all year long with major and minor upgrades, new libraries, new 3rd party integrations, user support, free training videos and more. " ive never once received a new library, smile or otherwise, except in those major or minor updates - several of those libraries (along with the rest of the patch) are completely bugged as noted in earlier posts in this very thread. condyloform, bioform etc. 3rd party integrations ? i am not sure what you mean my user subscription pays 3shape to make Nobel work (when clearly it does not?) ? free training videos - such as? hosted on youtube no doubt ?
"I can only refer to what I hear from many of our users – they stick with 3shape because it is the best system." if people are communicating to you, by nature does that not mean they are in the midst of a crisis or problem ? given the wild shift in just this past year of 3shape users here on dln switching to exocad specifically to avoid the bugs and high cost with what metric do you measure the phrase "it is the best system" ? clearly as bugged it isn't.
"has the best scanners" i don't even know what to put here. has the simplest scanners maybe. has the most action occurring behind walls of code, sure. best, again is a metric you'll need to qualify.
"extra value beyond CAD" exactly how ? if CAD is what you focus on, then that's all you can ever provide. if users grind their units once theyve finished milling, how exactly did CAD do its job properly? it allowed a unit to be designed too far into the bite, or too tight in the contact. what value is there in a CAD suite that allows the user to create something that while it is mathematically correct, is not true to the real world. we know two stone models won't ever truly touch, so the Scan suite purposely opens the bite .2mm, but why would the CAD suite allow the crown to be designed <200um from the antagonist ?
bottom line from me Brucie, quite simply your CADCAM engineers better have a fantastic explanation for making its end users its bugtesters.
i like 3shape, i know how to use it. i have a certain degree of skill at it. i've been at it since 2007 and ive seen everything ive been around since the days before there was such a thing as anatomical design. i don't know exocad, but i wonder how long it will be before my employer thinks its time we started saving 7500$/year and maybe giving me a raise when we transition to exocad. because there really isn't anything 3shape can do that exocad can't at this point, except design using 3shape implants.