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giedental
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Hi all - never posted an intro, but here I am picking brains.
We received a digital impression which was using the Cerec scan body (the little cap with the pyramid on top) with a Nobel Active Ti scan post. I contacted Sirona, who told me they are not able to work on the file and that they are exclusive to Atlantis scan bodies. They routed me to Patterson, who then routed me to 3Shape, who then routed me back to Patterson. All of whom had no idea what to do with it. Maybe I just got some bad reps on the phone with me?
I know that this doctors previous lab was able to work with this scan body. Does anyone know if there is a Library for this or what company is able to help with this?
At this point, we're already working around the issue but I still just want to figure this out.
We received a digital impression which was using the Cerec scan body (the little cap with the pyramid on top) with a Nobel Active Ti scan post. I contacted Sirona, who told me they are not able to work on the file and that they are exclusive to Atlantis scan bodies. They routed me to Patterson, who then routed me to 3Shape, who then routed me back to Patterson. All of whom had no idea what to do with it. Maybe I just got some bad reps on the phone with me?
I know that this doctors previous lab was able to work with this scan body. Does anyone know if there is a Library for this or what company is able to help with this?
At this point, we're already working around the issue but I still just want to figure this out.