desertfox384
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I handle remakes case by case. Which seems to cause me a lot of stress not having a firm policy on it. If I screw something up I am more than willing to fix it at no cost to the doc and I'll usually deliver the remake with a plate o' cookies. Although, when I get these "mystery" remake cases as I call them I argue with myself on how to handle them.
For example the 2 most recent cases -
A 2 unit fczir case came back with a short margin on the lingual of one, and buccal margin short on the other.. doc says she had to work hard on the inside just to seat the crowns - that to me is a big red flag that the impression is distorted. The old crowns dont begin to fit the new impression. So I have everything on my side to charge full price for the new crowns.
Another case is a 3 unit bridge which I had sent for a frame try in (which wasn't tried in). It was sent back to me to go ahead. Well it didn't fit at the seat for some reason. So new impression new frame, this one tried in this time and it fit perfect.. the funny thing is the old bridge fits the new model just fine.. riddle me that.
The biggest problem is the smoking gun proof of bad impressions sometimes just isn't there to prove. Im a one man lab and don't have much wiggle room to lose clients so I end up caving sometimes which leads to me being walked on. So how do you guys handle situations like this?
For example the 2 most recent cases -
A 2 unit fczir case came back with a short margin on the lingual of one, and buccal margin short on the other.. doc says she had to work hard on the inside just to seat the crowns - that to me is a big red flag that the impression is distorted. The old crowns dont begin to fit the new impression. So I have everything on my side to charge full price for the new crowns.
Another case is a 3 unit bridge which I had sent for a frame try in (which wasn't tried in). It was sent back to me to go ahead. Well it didn't fit at the seat for some reason. So new impression new frame, this one tried in this time and it fit perfect.. the funny thing is the old bridge fits the new model just fine.. riddle me that.
The biggest problem is the smoking gun proof of bad impressions sometimes just isn't there to prove. Im a one man lab and don't have much wiggle room to lose clients so I end up caving sometimes which leads to me being walked on. So how do you guys handle situations like this?