DAL gave me great support, can't complain. Chris is in another league working closely with Exocad, Medit, DOF and many other companies.
One time Jensen called while I was designing and having a problem and Jensen helped while still on the phone call. That says alot about a company knowing my Exocad support was with another company.
Which is better in my experience ? really a loaded question, depends on the lab, cad experience, if your planning to buy a mill, need another scanner ? so many variables. Lets just say I would be pissed if I had a long wait on new Exocad Updates or had to wait long hours for support which I always received very fast support.