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smile4me
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Hi Everyone
I am new to this forum and new to the dental lab industry , my husband has owned a dental lab for close to 5 years now and I just started to take over managing and accounting the last 3 months. In March of last year he purchased the Straumann Etkon he signed a lease with US Bancorp for $52,320.00 (scanner plus licensing fees etc) well in Dec 2010 the scanner broke and had to be replaced so they sent us a new scanner CS2 with a new serial number and the invoice for the new scanner was $22,800.00 because they dropped the price so much to stay competitive in the market. They have now dropped the price of the scanner to $18,800.00. I called US Bancorp to ask for the pay off this morning because I was thinking to just pay it off and found out the pay off is over $40,000.00. Then I told the manager at US Bancorp well since we got a new scanner with a new serial number shouldn't we have signed a new lease or something? isn't that usually the way it works when you trade in a leased car or whatever? she said they weren't even informed by Straumann of the swapping of equipment let alone the significant price decrease and told me to fax her over the invoice from Straumann to show the trade. The sales rep we purchased the scanner from is no longer with the company and the regional manager was only able to offer us 10% discount on any products supplies and custom abutments etc. Has anyone else out there have gone through the same thing we are going through? if so how did you handle it and what was the outcome? Any advice would be greatly appreciated I am so angry about this we hardly ever use this scanner.
I am new to this forum and new to the dental lab industry , my husband has owned a dental lab for close to 5 years now and I just started to take over managing and accounting the last 3 months. In March of last year he purchased the Straumann Etkon he signed a lease with US Bancorp for $52,320.00 (scanner plus licensing fees etc) well in Dec 2010 the scanner broke and had to be replaced so they sent us a new scanner CS2 with a new serial number and the invoice for the new scanner was $22,800.00 because they dropped the price so much to stay competitive in the market. They have now dropped the price of the scanner to $18,800.00. I called US Bancorp to ask for the pay off this morning because I was thinking to just pay it off and found out the pay off is over $40,000.00. Then I told the manager at US Bancorp well since we got a new scanner with a new serial number shouldn't we have signed a new lease or something? isn't that usually the way it works when you trade in a leased car or whatever? she said they weren't even informed by Straumann of the swapping of equipment let alone the significant price decrease and told me to fax her over the invoice from Straumann to show the trade. The sales rep we purchased the scanner from is no longer with the company and the regional manager was only able to offer us 10% discount on any products supplies and custom abutments etc. Has anyone else out there have gone through the same thing we are going through? if so how did you handle it and what was the outcome? Any advice would be greatly appreciated I am so angry about this we hardly ever use this scanner.
makes me wonder why she left. Just seems kinda shady to me and my poor husband is so busy with all the lab work etc that he never took care of the finances he just paid as he went along and now we are discovering all of this! kinda crazy to me!
