No, you were right with the first one. I did indeed mean that they (Ivoclar) did not know the best way to process their own materials on a milling center scale.
I was fortunate enough to be invited by Core3d to the facility during the transition earlier this year. I wanted to document some of the changes happening, and collect content for my blog. After speaking with some of the production team members, it became very apparent that the Troy facility was very much a neglected child in the Ivoclar family. As a matter of fact, I was told a story about how Ivoclar's own staff from Amherst would be sent to WPT for training and didn't even know that the company offered milling services!
In a large corporation with so many arms, I think it just became too many things to manage. I think Ivoclar's recent change in direction (buying sagemax, eliminating the Wieland name altogether, selling the milling center, developing all new products: Programill, premium investment, etc.) is a testament to the fact that they are consolidating to operate in a more efficient manner.
In my opinion, Core3D is a much better match for the facility. They have the milling expertise and understand how to run a lean and efficient operation. They've been kind enough to keep inviting me back to document all the new and exciting things they're doing. All the new systems and protocols they've put in place have really turned the place around, difference is like night and day!