DentalAxess
Member
Full Member
- Messages
- 96
- Reaction score
- 17
You know what cracks me up? People constantly pushing for new features when most people are only utilizing about 30% of the softwares capabilities as it is?.... Lol..
You are absolutely right NicelyMKV, this is a real issue, if a customer only using 30% of the features then it really doesn't matter what CAD software they use.
This all comes down to training and here the re-seller has a huge responsibility. We normally provide our customers with 2 days training onsite followed up by another 1 day onsite training within 3 months. In addition we provide quarterly update reviews online and yearly user conferences when a new release is available (such as Dental System 2013). This is an ongoing effort and my point is that you can't fund this kind of service without an ongoing revenue stream (such as an annual licence fee).