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Holly93
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Hi All,
I have a couple of C&B techs being transitioned/trained into removable techs. I have been getting complaints about our lab works consistency. This is mostly coming from the transitioning Technicians.
In a previous Private message with JMN he had some good Feedback on this, below is some of what we discussed, but I also wanted to open it to the community:
Existing schools of thought:
A) Ask minimal questions (Seating time in minutes, Pt satisfaction 1-10, Clinical issues at delivery-please list) as if you take up time with 10 questions on each case you'll either annoy them or they won't answer.
B) Asking for feedback encourages them to look for problems and everything has problems if you look, so don't.
C) Send a detailed form with select cases and offer a reduced fee for form completion.
Any adherents to all of the above care to comment?
As of right now I am handling every case and see every office routinely. I get feedback on the spot.
In preparation for a larger staff I have made it very clear that I am always available to discuss a case or assist in case planning. I make sure the licensees have my personal cell number and know that I want them to reach out for the bad and the good. When I do that, most give me theirs as well and ask me to call them directly. In the event I need input on a decision when they are out of the office, including evenings. In many instances, I will hold off starting a complicate case until I receive marching orders from the dentist.
When I get a general complaint about dental appliance consistency. I Ask them to be specific in their issues. What is inconsistent? Internally I have begun to track what technician’s are crafting cases for whom. I have a very fast denturist, who doesn’t make aesthetically pleasing cases, some doctors mind, others don’t. New dentists also have had a criteria of receiving a StayPlate that needs no adjustment, and don’t want to hear that the staff poured models with bad distortion, or even no opposing model.
As of now I work hard for every client to ask what they like. Keep notes. I am in the process of building a clinic file of what they expect or are meaning. I have found that familiarizing the current denture techs to repeat casework, they are adjusting to complaints.
More specific to everyone. What suggestions on feedback would everyone suggest?
For instance:
Wax rim adaptation to the projected arch form?
Rim measurement’s standards of 21/18/10 and 18/10 are all over the place?
Festooning irregularities?
Tooth interdigitation is in different schemes?
Angulation of anterior’s or posteriors is hit or miss?
I was hoping to reach out to the community on who might have a standard (template or otherwise) questionnaire or advice on a time proven way to communicate with dentists on case feedback?
Thanks in advance for any help!!
I have a couple of C&B techs being transitioned/trained into removable techs. I have been getting complaints about our lab works consistency. This is mostly coming from the transitioning Technicians.
In a previous Private message with JMN he had some good Feedback on this, below is some of what we discussed, but I also wanted to open it to the community:
Existing schools of thought:
A) Ask minimal questions (Seating time in minutes, Pt satisfaction 1-10, Clinical issues at delivery-please list) as if you take up time with 10 questions on each case you'll either annoy them or they won't answer.
B) Asking for feedback encourages them to look for problems and everything has problems if you look, so don't.
C) Send a detailed form with select cases and offer a reduced fee for form completion.
Any adherents to all of the above care to comment?
As of right now I am handling every case and see every office routinely. I get feedback on the spot.
In preparation for a larger staff I have made it very clear that I am always available to discuss a case or assist in case planning. I make sure the licensees have my personal cell number and know that I want them to reach out for the bad and the good. When I do that, most give me theirs as well and ask me to call them directly. In the event I need input on a decision when they are out of the office, including evenings. In many instances, I will hold off starting a complicate case until I receive marching orders from the dentist.
When I get a general complaint about dental appliance consistency. I Ask them to be specific in their issues. What is inconsistent? Internally I have begun to track what technician’s are crafting cases for whom. I have a very fast denturist, who doesn’t make aesthetically pleasing cases, some doctors mind, others don’t. New dentists also have had a criteria of receiving a StayPlate that needs no adjustment, and don’t want to hear that the staff poured models with bad distortion, or even no opposing model.
As of now I work hard for every client to ask what they like. Keep notes. I am in the process of building a clinic file of what they expect or are meaning. I have found that familiarizing the current denture techs to repeat casework, they are adjusting to complaints.
More specific to everyone. What suggestions on feedback would everyone suggest?
For instance:
Wax rim adaptation to the projected arch form?
Rim measurement’s standards of 21/18/10 and 18/10 are all over the place?
Festooning irregularities?
Tooth interdigitation is in different schemes?
Angulation of anterior’s or posteriors is hit or miss?
I was hoping to reach out to the community on who might have a standard (template or otherwise) questionnaire or advice on a time proven way to communicate with dentists on case feedback?
Thanks in advance for any help!!