Glenn Kennedy
Well-Known Member
Full Member
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Tony,
Your current employer, was a Roland reseller for a short period of time. During that time there were two early customers that had issues with the DWX-50. Rather than have them out of production while the problem was diagnosed we provided a replacement unit. This was the fastest way to keep the customers in production.
The returned mills were diagnosed and repaired by our service technicians at Roland DGA. It is an important part of our ISO certification to not only solve any problems with our products but to identify the cause and implement a solution. This takes time so I am sure the customers appreciated a replacement unit rather than being out of production until the units were diagnosed and repaired.
The machines were not swapped several times as you stated in your post.
Regarding calibration of your in house production unit, the mill is in heavy use and your CAD production manager uses aggressive strategies to maximize production and minimize milling time. Based on the amount of restorations that machine produces in a week and the number of years that it has been doing it, a weekly calibration (that is completely automated and takes about 15 minutes) is not too much to ask.
Roland DGA cancelled our reseller agreement with your employer for reasons that I will not go into here. I just want to keep the record straight regarding the two customers that ran into a problem with their DWX-50 and how Roland DGA responded to get them into production as quickly as possible.
-Glenn
Your current employer, was a Roland reseller for a short period of time. During that time there were two early customers that had issues with the DWX-50. Rather than have them out of production while the problem was diagnosed we provided a replacement unit. This was the fastest way to keep the customers in production.
The returned mills were diagnosed and repaired by our service technicians at Roland DGA. It is an important part of our ISO certification to not only solve any problems with our products but to identify the cause and implement a solution. This takes time so I am sure the customers appreciated a replacement unit rather than being out of production until the units were diagnosed and repaired.
The machines were not swapped several times as you stated in your post.
Regarding calibration of your in house production unit, the mill is in heavy use and your CAD production manager uses aggressive strategies to maximize production and minimize milling time. Based on the amount of restorations that machine produces in a week and the number of years that it has been doing it, a weekly calibration (that is completely automated and takes about 15 minutes) is not too much to ask.
Roland DGA cancelled our reseller agreement with your employer for reasons that I will not go into here. I just want to keep the record straight regarding the two customers that ran into a problem with their DWX-50 and how Roland DGA responded to get them into production as quickly as possible.
-Glenn