JMN
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Yeah, very super weird. Like metal composition flaw weird.That's weird...the belt should've gotten stripped first not the shaft breaking...
Yeah, very super weird. Like metal composition flaw weird.That's weird...the belt should've gotten stripped first not the shaft breaking...
Oh how I loath Lovejoy connectors. Does it have snaped pin disease instead of snapped shaft syndrome maybe?And usually it has some sort of coupling between the leadscrew and shaft...
View attachment 24836
Oh My What Did You DO!They are well built, but not indestructible. I broke the end off the X axis screw shaft, granted I had it doing emax aggressively but still shouldn't have happened. View attachment 24834
Just de-coupled some how?? Whole thing, what a pain!see that? that is a genuine machine error.
Out go with the old, in with the new. Imes can be great mills, just only a few places that can aid in repairs in quick fixes. Plus they are built so precisely a single thing goes wrong something else gets taken out along with it.So here's my. Two cents
Cap sold me. An imes 250 that I really wanted.. They told me. To. Get a dwx 50 instead and I didn't listen... Had all kinds of problems with the Ines 250.. Cap told me to send it over to. Them. Checked it out.. Took it back and sent me a dwx51d
Ive had nothing but good experiences with cap
But obviously now that hs has their hand in there it's been a hard transition which I understand.. But at the same time my wait times are way longer but once I get someone on there it's very good service
But lately I've been having trouble with hybrid abutments... They always salve the issue for every case but haven't found a solution yet to keep me from calling them every hybrid case I get..
That being said.. I'm not sure who to blame. Caps strategies? My dwx 51d? Myself?
Only thing I do know is that I always get the best service with these guys... So I guess it's bitter sweet
I have to call them every time I have a hybrid abutment... But at least I get great service.
Any thoughts?
So here's my. Two cents
Cap sold me. An imes 250 that I really wanted.. They told me. To. Get a dwx 50 instead and I didn't listen... Had all kinds of problems with the Ines 250.. Cap told me to send it over to. Them. Checked it out.. Took it back and sent me a dwx51d
Ive had nothing but good experiences with cap
But obviously now that hs has their hand in there it's been a hard transition which I understand.. But at the same time my wait times are way longer but once I get someone on there it's very good service
But lately I've been having trouble with hybrid abutments... They always salve the issue for every case but haven't found a solution yet to keep me from calling them every hybrid case I get..
That being said.. I'm not sure who to blame. Caps strategies? My dwx 51d? Myself?
Only thing I do know is that I always get the best service with these guys... So I guess it's bitter sweet
I have to call them every time I have a hybrid abutment... But at least I get great service.
Any thoughts?
I have to say personally as a company you should NEVER use internet to say how you have done your best with your customer. It is the right of your customers to "bash" you on the internet, to say you gave him poor customer service, and it our job as business to ask ourselves "How we reach that point, the point where a customer is so frustrated that he take MANY of his personal time to go on a forum and yell at us. Probably the customer is 100% right as a matter of fact. Because I can tell you, we are all pissed by some company in life but to get to the point of saying publicly is because we are REALLY.
Who monkeyed with that strategy to begin with ? No wonder it broke the crown with that crazy plunge rate...https://goo.gl/photos/BGi1hLJpsJCDwnQZ7
check out the crazy chink that flies off towards the end of the vid
the guys over at cap worked on it the whole day and got it fixed!!!
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