CAP sum3D, not very smart

[JMN]

That's weird...the belt should've gotten stripped first not the shaft breaking...

Yeah, very super weird. Like metal composition flaw weird.

 

[zero_zero]

Yeah, very super weird. Like metal composition flaw weird.

And usually it has some sort of coupling between the leadscrew and shaft...

 

[JMN]

And usually it has some sort of coupling between the leadscrew and shaft...
View attachment 24836

Oh how I loath Lovejoy connectors. Does it have snaped pin disease instead of snapped shaft syndrome maybe?

 

[Marcusthegladiator CDT]

They are well built, but not indestructible. I broke the end off the X axis screw shaft, granted I had it doing emax aggressively but still shouldn't have happened. View attachment 24834

Oh My What Did You DO!

 

[CoolHandLuke]

see that? that is a genuine machine error.

 

[Sda36]

see that? that is a genuine machine error.

Just de-coupled some how?? Whole thing, what a pain!

 

[RCKSTR]

I think it was a badly machined shaft, there was blackening on the inside that lead me to believe it was flawed from the factory. A micro crack grew every time the axis shaft was rotated and stopped. Either way it was replaced under warranty and CAP did everything the could to get it running again.

 

[Beatrice]

I find this topic quite interesting, first the broken machine is very funny (sorry for the owner) but that just show me that being a dental technician and a CNC specialist is 2 thing and some lab owner should learn it. Anyway

I have to say personally as a company you should NEVER use internet to say how you have done your best with your customer. It is the right of your customers to "bash" you on the internet, to say you gave him poor customer service, and it our job as business to ask ourselves "How we reach that point, the point where a customer is so frustrated that he take MANY of his personal time to go on a forum and yell at us. Probably the customer is 100% right as a matter of fact. Because I can tell you, we are all pissed by some company in life but to get to the point of saying publicly is because we are REALLY.

Now does it says that CAP have bad service, not really, just mean that they might not have find the proper way to deal with this particular customer and they should not answer on forum but call him. As matter of fact someone that have power in the company and start by : Hey I read your post on DLN, can we have 2 minute I would like to solve the situation and make you happy."

And you know the result of that : You will get one of your best loyal customers after.

Obviously I do not work neither for Schein or CAP and this is my opinion and that how I do with Panthera, I have seen customer having a bad experience with us, sometimes it happen and we don't have all the story behind it, but it is so simple to take the phone and just to change the rhythm by saying : alright we fail, now how can we work together to make you happy?

I am sharing my point of view this morning with you guys because I think this is a good word of advice also since you are probably all lab owners or do customer service within your job and you probably have similar problem with your dentist and customers. Don't tell yourself that they know nothing and are just a bunch of idiots, ask yourself where in the process the communication was not clear on what to do and what to expect.

Wishing it will help some of you guys

P.S.: To the original poster : maybe you should consider outsourcing, not having the whole story it hard to say, but for the few information I have, maybe milling and running a machine is not your force and you should focus on what you are good at, and I believe is being a very good dental technician

 

[rkm rdt]

Well said Bernard.

 

[Raffi M.]

So here's my. Two cents
Cap sold me. An imes 250 that I really wanted.. They told me. To. Get a dwx 50 instead and I didn't listen... Had all kinds of problems with the Ines 250.. Cap told me to send it over to. Them. Checked it out.. Took it back and sent me a dwx51d
Ive had nothing but good experiences with cap
But obviously now that hs has their hand in there it's been a hard transition which I understand.. But at the same time my wait times are way longer but once I get someone on there it's very good service
But lately I've been having trouble with hybrid abutments... They always salve the issue for every case but haven't found a solution yet to keep me from calling them every hybrid case I get..
That being said.. I'm not sure who to blame. Caps strategies? My dwx 51d? Myself?
Only thing I do know is that I always get the best service with these guys... So I guess it's bitter sweet
I have to call them every time I have a hybrid abutment... But at least I get great service.

Any thoughts?

 

[Sevan P]

So here's my. Two cents
Cap sold me. An imes 250 that I really wanted.. They told me. To. Get a dwx 50 instead and I didn't listen... Had all kinds of problems with the Ines 250.. Cap told me to send it over to. Them. Checked it out.. Took it back and sent me a dwx51d
Ive had nothing but good experiences with cap
But obviously now that hs has their hand in there it's been a hard transition which I understand.. But at the same time my wait times are way longer but once I get someone on there it's very good service
But lately I've been having trouble with hybrid abutments... They always salve the issue for every case but haven't found a solution yet to keep me from calling them every hybrid case I get..
That being said.. I'm not sure who to blame. Caps strategies? My dwx 51d? Myself?
Only thing I do know is that I always get the best service with these guys... So I guess it's bitter sweet
I have to call them every time I have a hybrid abutment... But at least I get great service.

Any thoughts?

Out go with the old, in with the new. Imes can be great mills, just only a few places that can aid in repairs in quick fixes. Plus they are built so precisely a single thing goes wrong something else gets taken out along with it.

Sent from my SM-G920V using Tapatalk

 

[cadfan]

So here's my. Two cents
Cap sold me. An imes 250 that I really wanted.. They told me. To. Get a dwx 50 instead and I didn't listen... Had all kinds of problems with the Ines 250.. Cap told me to send it over to. Them. Checked it out.. Took it back and sent me a dwx51d
Ive had nothing but good experiences with cap
But obviously now that hs has their hand in there it's been a hard transition which I understand.. But at the same time my wait times are way longer but once I get someone on there it's very good service
But lately I've been having trouble with hybrid abutments... They always salve the issue for every case but haven't found a solution yet to keep me from calling them every hybrid case I get..
That being said.. I'm not sure who to blame. Caps strategies? My dwx 51d? Myself?
Only thing I do know is that I always get the best service with these guys... So I guess it's bitter sweet
I have to call them every time I have a hybrid abutment... But at least I get great service.

Any thoughts?

What kind of problem you have normally they are the most simple things same as a coping just with a hole.

 

[Raffi M.]

https://goo.gl/photos/BGi1hLJpsJCDwnQZ7
check out the crazy chink that flies off towards the end of the vid
the guys over at cap worked on it the whole day and got it fixed!!!
A1 +

 

[cadfan]

The most funniest thing ive see if this is a strategie ??? maybe to crash your mill real very unique

done in 1 second maybe they protect their unique **** to much.

 

[TheLabGuy]

I have to say personally as a company you should NEVER use internet to say how you have done your best with your customer. It is the right of your customers to "bash" you on the internet, to say you gave him poor customer service, and it our job as business to ask ourselves "How we reach that point, the point where a customer is so frustrated that he take MANY of his personal time to go on a forum and yell at us. Probably the customer is 100% right as a matter of fact. Because I can tell you, we are all pissed by some company in life but to get to the point of saying publicly is because we are REALLY.

Sorry if I disagree, but I do. I wouldn't necessarily call this a 'public forum', it's mostly dental lurkers and then their is all of us dental geeks. Lets say I start a thread and call Panthera a dirt ball, I would hope you would reach down deep and fire back at me. , even the closest brothers fight time to time...it's part of being a family and that is what we are here. It's all about how it's handled afterwards...the original poster launched a tow missle at CAP, and CAP sent a trident up his six. Now you fellas got your frustrations out, solve the issues at hand and offer each other a beer. We are always going to be family, even if Panthera makes a bar better than me I think the late Tom Moore and Mark Jackson taught me that one...and I never got that beer with them and regret that now.

 

[rkm rdt]

nobody wants a Trident up his six

 

[CoolHandLuke]

some people pay good money, man.

 

[zero_zero]

https://goo.gl/photos/BGi1hLJpsJCDwnQZ7
check out the crazy chink that flies off towards the end of the vid
the guys over at cap worked on it the whole day and got it fixed!!!
A1 +

Who monkeyed with that strategy to begin with ? No wonder it broke the crown with that crazy plunge rate...