I have a Medit Hybrid that I purchased in new in 2015 if I remember correctly. I didn't start really using it till late 2018. It's been working great all year. As of this afternoon it wasn't wanting to connect and if it does it is slow as hell to scan and isn't showing a preview image of scan area. I've tried different USB cords and ports. Updated and checked all connections. I'm at a loss and don't even know who to beg help from since I purchased from Praxxis Dental (Brabant) in Sacramento. I don't think they are in the digital resale business anymore. Has anyone experienced this sort of problem or can you point me in the right direction please? I'm a one man lab (18 yrs.) and don't have an extra 10-15k sitting around to overnight one to me. Any help would be greatly appreciated! Thank you.