Jensen Exocad software issues

[subrisi]

Hi all,
I am just curious if you have issues with the software on Jensen Preciso.
I am on the phone with tech support almost twice a week, because I find EVERY fricking flaw in the system. I am so tired of it and have the feeling that I am the only one with issues. Since I have the newest updated version, I find almost everyday a limitation in the design software. Anything from missing material puck choices, not being able to mark margins, import crown into the puck because of missing milling boundaries to problems designing crown on two opposing arches because once you click off the lower arch to see the occlusion of the upper, the lower will not show up again when you click it on again. I could go on for the next half hour and I feel like I am getting on their black list by calling so often. I do ha a legit reason and they agree that there are problems, but some of them occur because I often have very odd cases to do.
I need to hear form you and your experiences with failures in the system.
Thanks
Angelika

 

[Macron Dental Lab]

upload preciso DentalCADApp and DentalDB folders only here---- https://www.dropbox.com/sh/t8le48fdr2w6n47/AAB9Et-twgXltI-bDsHCu34Ra?dl=0 ----- so i can check the if the files and conf are ok i use Preciso to but i had to modified the scan strategy and some other stuff and now run great.

 

[subrisi]

why do I need to upload What?

 

[Macron Dental Lab]

I guess you don't need to good luck.

 

[user name]

Im a Preciso user, and the least digitally competent person on here. I have sinter element issues, but as far as CAD, milling and all that, Im going strong with no issues.

 

[2thm8kr]

I guess you don't need to good luck.

Easy Macron, not everyone understands.

 

[user name]

Easy Macron, not everyone understands.

You talkin about me?

 

[2thm8kr]

You talkin about me?
View attachment 22798

No sir, I don't think you give yourself enough credit.

 

[ceram1]

Hi all,
I am just curious if you have issues with the software on Jensen Preciso.
I am on the phone with tech support almost twice a week, because I find EVERY fricking flaw in the system. I am so tired of it and have the feeling that I am the only one with issues. Since I have the newest updated version, I find almost everyday a limitation in the design software. Anything from missing material puck choices, not being able to mark margins, import crown into the puck because of missing milling boundaries to problems designing crown on two opposing arches because once you click off the lower arch to see the occlusion of the upper, the lower will not show up again when you click it on again. I could go on for the next half hour and I feel like I am getting on their black list by calling so often. I do ha a legit reason and they agree that there are problems, but some of them occur because I often have very odd cases to do.
I need to hear form you and your experiences with failures in the system.
Thanks
Angelika

You really just need more training, I promise. Seek some independently first, maybe online videos, webinars, the preciso site.... Then while in the steps for your cases don't be afraid of the wiki directions. Treat technical with respect and figure some of it out on your own. They give you the basics, that is really it. That software had a couple of annoying limitations but is for the most part very easy. Good luck!

 

[Getoothachopper]

I guess you don't need to good luck.

 

[Macron Dental Lab]

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