I'm not sure of you are looking for a letter to customers, but this what we send out to new dentist clients.
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Dear Dr XXXXXXX,
Welcome to Precision Ceramics Dental Laboratory, CT Scanning and Implant Planning Center! As a friendly reminder, we ask that you observe up to date infection control procedures before packing cases for shipment or pick up:
All impressions and bite registrations should be thoroughly rinsed with cold running tap water as soon as they are removed from the mouth to remove saliva, blood, and debris. They should be disinfected using the appropriate techniques described below before they are either cast in plaster or stone or sent to the laboratory.
Nature of Material: Method of Disinfection
Impression compound: Rinse under cold water. Spray thoroughly with Cavicide and place in an airtight plastic bag for 10 minutes. Rinse again with cold water. Dry and pour.
Alginate (Jeltrate) impressions: Rinse, gently tap away excess water, spray with Cavicide, and place while still wet into a zip-loc bag for 10 minutes. Do NOT allow to dry. Remove, rinse, and pour immediately. Reusable trays must be sterilized.
Polysulfide rubber (Permlastic Rubber Base) impressions: Rinse thoroughly and dry. Spray thoroughly with Cavicide and place in an airtight plastic bag for 10 minutes. Rinse, dry, and pour up within 30 minutes to preserve dimensional stability.
Vinyl polysiloxanes (ExpresD, Mirror III, Reprosil, etc.) impressions; Rinse. Spray thoroughly with Cavicide and place in an airtight plastic bag for 10 minutes. Rinse again and either send to laboratory or pour at your convenience.
Polyethers (Impregum, Permadyne, Ramitec, Polygel) impressions: Rinse thoroughly with cold water and blow dry. Spray thoroughly with Cavicide and place in an airtight plastic bag for 10 minutes. Rinse well with cold water. Air dry for 30 minutes. Pour at your convenience.
All prosthetic devices and appliances that are taken from the patient’s mouth (dentures, temporary crowns and bridges, permanent crowns and bridges, retainers, nightguards, etc.) must be rinsed immediately under running tap water. Spray thoroughly with Cavicide and place in an airtight plastic bag for 10 minutes. Rinse well.
We appreciate your assistance in initiating proper infection control practices. Please rest assured that we too practice good laboratory procedures to eliminate cross contamination, and all appliances and devices returned to you will be clean and ready for delivery.
Thank you,
Mark C Jackson, RDT
Vice Presdient, Co-owner