Dental Designer locks up

[WDL-Cali-Cad-Man]

Hi Everyone,

I just got a new design machine for 3shape, and the dental designer hangs up when I go to design a case. Any one experience this when going into designer ??? I tried the 2014 64 bit and ended up reverting to the 32bit 2.8.8.8 2013 version. Both hang up on the designer part.Here are screenshots of my pc specs. Any help would be great thanks DLN community. thx

 

[eyeloveteeth]

what do you mean by hangs up? please be more descriptive -

 

[WDL-Cali-Cad-Man]

what do you mean by hangs up? please be more descriptive -

In dental designer I mark the die/dies with the tooth #'s and click "ok" to go the next step which would be the insertion direction, and it freeze's up and I have to use task manager to close it,and cannot go any further.

 

[eyeloveteeth]

when you say freeze, do you mean it doesn't goto the next step at all, or you are waiting an unusual amount of time?

sounds like you may have a faulty install though, might be worth it to do a full OS format, and install from scratch.

 

[WDL-Cali-Cad-Man]

thats correct doesnt do anything at all

 

[eyeloveteeth]

have you tried cleaning the computer up? it's possible in installing and uninstalling the computer is all wacked out. try a clean full install (meaning uninstall everything, or better yet format and start the OS From scratch if you can)

 

[CoolHandLuke]

i doubt its as serious as requiring a full reinstall.

2 things u can try, first is a good system defragmentation. second is a simple dental designer repair by reinstall. the full system does not seem to be affected.

 

[rlhhds]

We just had that problem fixed. Our IT guy had to clean up the pc. He said he found some registries when not correct and reinstalled windows 7. This required dental manager to have to be reinstalled also. Works fine now.

 

[WDL-Cali-Cad-Man]

I figured it out guys. Thanks for the suggestions. It was an Nvidia graphic's card setting in the nvidia control panel. FYI if anyone buys an hp cad workstation and experience the same thing look in the gcard control panel.

 

[CoolHandLuke]

thanks for updating us with your solution!

 

[Jason Liebes]

I figured it out guys. Thanks for the suggestions. It was an Nvidia graphic's card setting in the nvidia control panel. FYI if anyone buys an hp cad workstation and experience the same thing look in the gcard control panel.

Can you tell me what setting was changed, I'm having the exact same problem on a new HP workstation with a Quadro graphics card... Thanks

 

[griffmar79]

Wow! 64 gigs of ram? Might be a little overkill there????