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So lately we have been getting non-answers or bad answers from Millbox to the point where I am now looking for a different CAM software.
Examples of the answers we are getting:
1. The pucks are not saving already nested area's and when I asked our reseller, they said the Millbox's answer was that I had too many millbox windows open and I'm trying to nest too many projects at once. This is an accusation that I am not doing, I learned a LONG time ago to let the software finish calculating the current job its on otherwise it does really weird things so being accused of trying to nest more than one project at a time is them not even trying to find out what's wrong and just putting the blame back on the user so that they don't have to spend the time to find out why their software is acting weird.
2. Had PMMA projects destroy burrs. My lab typically does a lot of screw retained restorations, on custom abutments or temp cylinders or using implant libraries, and this one time a nested project, a 6 unit PMMA bridge over 3 temporary cylinders, it kept on breaking the 1mm polycarbide burr. I checked the simulation and I found out that the 3rd implant site was not nested properly, the 2mm burr never went in there to clear out the way for the 1mm burr so when it got to the 1mm burr which was expecting an empty slot to do its job, the 1mm burr broke so when our reseller sent the issue to Millbox? The answer was "well since you're not using implant library we can't help to help you, use the library."
3. Another PMMA mill issue - mill lines kept on showing up and some that are so bad we would waste time remilling. Millbox's answer? Spend $2k to upgrade the software. Really? Can't fix the problem YOUR softare is causing and you want me to spend more money? Ok, fine so we did and guess what? The mill lines keep on appearing.
My conclusion is that since they're one of the few major milling software's in the US and without any major competitors, they can act with impunity and not really give a damn about us end users SO if the community here knows of another CAM software I can use, I would really appreciate it. We use DWX-52d's and 3shape and Exocad for the CAD.
Thanks in advance!
Examples of the answers we are getting:
1. The pucks are not saving already nested area's and when I asked our reseller, they said the Millbox's answer was that I had too many millbox windows open and I'm trying to nest too many projects at once. This is an accusation that I am not doing, I learned a LONG time ago to let the software finish calculating the current job its on otherwise it does really weird things so being accused of trying to nest more than one project at a time is them not even trying to find out what's wrong and just putting the blame back on the user so that they don't have to spend the time to find out why their software is acting weird.
2. Had PMMA projects destroy burrs. My lab typically does a lot of screw retained restorations, on custom abutments or temp cylinders or using implant libraries, and this one time a nested project, a 6 unit PMMA bridge over 3 temporary cylinders, it kept on breaking the 1mm polycarbide burr. I checked the simulation and I found out that the 3rd implant site was not nested properly, the 2mm burr never went in there to clear out the way for the 1mm burr so when it got to the 1mm burr which was expecting an empty slot to do its job, the 1mm burr broke so when our reseller sent the issue to Millbox? The answer was "well since you're not using implant library we can't help to help you, use the library."
3. Another PMMA mill issue - mill lines kept on showing up and some that are so bad we would waste time remilling. Millbox's answer? Spend $2k to upgrade the software. Really? Can't fix the problem YOUR softare is causing and you want me to spend more money? Ok, fine so we did and guess what? The mill lines keep on appearing.
My conclusion is that since they're one of the few major milling software's in the US and without any major competitors, they can act with impunity and not really give a damn about us end users SO if the community here knows of another CAM software I can use, I would really appreciate it. We use DWX-52d's and 3shape and Exocad for the CAD.
Thanks in advance!