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RJS8669
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So, for the past couple of weeks (using 3Shape 2016),I have set up Trios Scan orders to enable me to design a Straumann Abutment (or milled crown) and output a printed model simultaneously. Out of nowhere, I started getting my abutment and restoration files kicked back by Straumann as "unable to manufacture" because of the model being selected in the order form. The incredibly rude woman who explained this to me said that it wasn't a Straumann issue, but a 3Shape issue, and stated something about the model not being FDA compliant.
Since when does a model have to FDA compliant?
Anyway, wanted to know if anyone else has run into this. The workaround seems to be to set up the order without the model; design and send the abutment; then make a new order with the model. Extra work which just seems ridiculous....
Since when does a model have to FDA compliant?
Anyway, wanted to know if anyone else has run into this. The workaround seems to be to set up the order without the model; design and send the abutment; then make a new order with the model. Extra work which just seems ridiculous....