thanks for the compliment Kent, but this issue goes deeper than i can resolve. iTero dies are incredibly hard to mark properly, and lose a TON of data when you Scan a model. apart from setting the point spacer down to its lowest value, and going over the edge with a fine zoom, you arent going to get a properly set auto-margin, ever.
as to holes in the margin, two options exist - sculpt-on-die to re-create the data and be somewhat confident in its accuracy, or rescan of the patient. depends how bad the holes are, or how severe the distortions get.
i recommend the second option. training your doctors is always better than fixing errors that should not exist in the first place.
however, if neither of these is of help to you and you are missing an entire section of margin maybe have the iTero scanner checked as to its speed and accuracy. the doctor could well be doing it right, but the scanner be screwing up (maybe because somebody had been using it as an internet portal and managed to bog it down in malware - just an idea)