While I admire your hunger to learn and I say this with respect, youre clearly not qualified or comfortable to educate Drs on implants, so why is the lab putting this on you? Im all for fake it till you make it, but I see this as a real problem with large labs today, blind leading the blind. Ultimately, you arent going to get all the answers here, it comes from experience and making mistakes. getting your hands dirty, failing and cussing, and that takes time (welcome to dental technology). Honestly the resources really arent out there other than DLN and a few other places where people are trying to help each other , but mostly you have companies or individuals trying to sell you THEIR solution.(sorry RKM but this is why I left TSC group)
I know this isnt helpful, but your question is pretty vague.
My only advice would be, if youre trying to get the lab on the same platform, find a company like DESS, that have abutments that will work on most everything (and a library for 3shape and exo, which many dont) and convince the majority of the Drs that its 'as good or better' which isnt easy.. (Youre a computer tech, not a sales rep so maybe they should do that) Im not even sure if thats possible to get all your clients on the same page, but maybe a majority.. Please dont take this the wrong way, its just my .02 and Im not charging!