I love threads like these,
Why are we on this site? Why do we spend time talking about teeth, materials and business ideas?
Why do we share ideas, concepts and techniques? We do so because we care about the products we produce and are actively looking to improve these products and services. It is this PASSION you want to be able to market. That sounds a little weird right? Who is buying passion? Who pays more for it? You would be surprised ...
How do we measure our worth? The easy way is to first know what it costs you to produce the units, this is the biggest hurdle for many, myself included early on in my career. Then we have to truly be better than our competition "in some way". We have to have something that the target audience really desires OR we develop their need to have what we offer. Think about that last sentence "we develop a need for what we offer" I know what the strengths I have to offer but I have also learned what the biggest demographic that purchases restorations struggles with. It sure isn't the 15 powder build up that the vast majority of labs are just not trained to pull off.
So how can my lab, your lab and the guy down the street charge more and stop pointing fingers at the industry that let them down? Communication of course, strong policies, and self worth. If your afraid to talk to your clients, you best look for a different job. If you don't know how to talk to your clients, read a book, take a seminar, truly get out of your introverted self and be confident in your beliefs. Effective communication and understanding of what you clients expects or desires or as I illustrated "doesn't know he wants" is the key. Many have never seen the quality of work presented here and elsewhere on the net. Educate them.
Its only going to get harder, the younger Dr's are tremendously better informed in material science. With social media the beautiful photos of glam shots being posted daily let alone the bread and butter stuff they are just more aware. These are the guys that will essentially be your future. Implementing a good better best marketing scheme and showing the differences is super important. Many clients think labs can only put out one level of work. Why is that? Because the vast majority of little labs only have one gear. They have no idea how to take it to the next level. So again the vicious cycle comes, we want more work from better quality clients that "gets" what we are trying to accomplish. SO again how do I communicate my ability to do different tiers of work.
Heck I don't have a blanket CORRECT answer as its different for many clients. I truly believe each client that I go after or comes after me is doing so for a certain reason. Most are just plain frustrated in some way and by talking to them, and getting to know them I can cross market and share what I can do DIFFERENTLY than the guy down the street. The main thing is you have to be able to do as you say and do it consistently.
Its this skill-set that is WAY more important than the newest glass kit or milling machine on the market.
I have said it many many times, the most important tool for me is the telephone, learn to listen and be willing to offer solutions that may be different than what you have done in your career. It really isn't that hard to make a change.
The industry is not letting you guys down, you are the problem. The great thing is we ALL have the ability to change and adapt and "retool" our business.
Again this is what I did and it seems to be working for me