I've got a short period of time left in this industry. I've been doing this for 50 years this year. I will answer any question put to me, or say;' I don't know"
Asking what cement I use isn't a Top Secret, it's trying to find a solution to a problem. Why wouldn't you help. There are a lot of people on here who worry that their docs will leave for a cheaper lab. Guess what, that's business, it happens ,and if you spend your career on the defensive you practically deserve the misery you've created for yourself.
I had a "new" account this year that I knew was going to be a problem. I put 100% of myself into it. I took her money every month. I didn't spend that money because I knew the relationship wasn't going to last. She completely quit responding to me. "Speak to the front office only." She quit, I got about $75,000 of her money in 7 months. She's gone, we are no less off than before. I spent a lot of time helping he on difficult cases, I helped make her a better dentist. Now I'm off to get a blood transfusion and dialysis. I don't want to regret not helping some one be better, no matter who they are.