• Welcome to Dental Lab Network

    Beware Of Customer Service

    Discussion in 'Equipment' started by MolarMania, Jun 12, 2018.

    1. Car 54
      No Mood

      Car 54 Well-Known Member Donator Full Member

      Joined:
      Nov 2007
      Messages:
      4,121
      Likes Received:
      1,080
      Location:
      The land of 10,000 lakes.
      Fair enough, it's what I just read in the latest NHRA magazine this morning, of CatSpot litter actually gaining in sales due to their sponsorship of a Top Fuel car and now sponsoring an event. https://www.nhra.com/news/2018/cats...become-title-sponsor-nhra-northwest-nationals

      Notice how MM started his post?

      Anyway, as user name would say, I'm "tapping out" of this one. Onward and upward :)
       
      Last edited: Jun 13, 2018
    2. Affinity
      Question

      Affinity Well-Known Member Full Member

      Joined:
      Oct 2009
      Messages:
      4,305
      Likes Received:
      959
      Location:
      7B
      If a company doesnt care about their customers maybe they shouldnt be in our industry. Capitalism is still survival of the fittest. Companies like axsys are involved with their customers. (it seems like)

      A mill is a huge investment , and spending time f'ing around with it isnt going to help you pay it off. Large labs get the most attention, nothing new there, they have the most monkeys banging the buttons.
       
    3. Car 54
      No Mood

      Car 54 Well-Known Member Donator Full Member

      Joined:
      Nov 2007
      Messages:
      4,121
      Likes Received:
      1,080
      Location:
      The land of 10,000 lakes.
      :D :D
       
    4. DentalTechTips

      DentalTechTips Active Member Full Member

      Joined:
      Mar 2016
      Messages:
      151
      Likes Received:
      57
      • Funny Funny x 1
    5. Affinity
      Question

      Affinity Well-Known Member Full Member

      Joined:
      Oct 2009
      Messages:
      4,305
      Likes Received:
      959
      Location:
      7B
      Well maybe AG needs to hire more monkeys, they surely are making profits.
       
    6. 2thm8kr
      Devilish

      2thm8kr Beanosavedmysociallife Full Member

      Joined:
      Dec 2009
      Messages:
      9,204
      Likes Received:
      2,445
      Location:
      Suburbs of Hades
      I would venture a guess that a sponsorship here is significantly less than a full or even half page ad in one of the trade rags.

      The 'sponsors' have an opportunity to rebut (not a defense of) any comments made here whether they are inflammatory or false accusations or legitimate gripes.
      That is a prime opportunity to build customer relations. If they are not willing to interact here, then what is the point of a sponsorship?
       
      • Agree Agree x 3
    7. 2thm8kr
      Devilish

      2thm8kr Beanosavedmysociallife Full Member

      Joined:
      Dec 2009
      Messages:
      9,204
      Likes Received:
      2,445
      Location:
      Suburbs of Hades
      Frankly, if this place is going to just be a supplemental income for the host rather than a place to exchange ideas, opinions and experience I will be the first one to shove off.
       
      • Agree Agree x 4
      • Winner Winner x 1
    8. DentalTechTips

      DentalTechTips Active Member Full Member

      Joined:
      Mar 2016
      Messages:
      151
      Likes Received:
      57
      ... so we ARE starting our own forum? With Blackjack.. and Hookers?
       
      • Like Like x 1
    9. CatamountRob
      Dead

      CatamountRob Banned Member Full Member

      Joined:
      Feb 2009
      Messages:
      5,440
      Likes Received:
      1,379
      Location:
      X
      .....and booze?
       
    10. 2thm8kr
      Devilish

      2thm8kr Beanosavedmysociallife Full Member

      Joined:
      Dec 2009
      Messages:
      9,204
      Likes Received:
      2,445
      Location:
      Suburbs of Hades
      Sure why not? It's really not that expensive to host a web site. Blackjack and Hookers on the other hand.....
       
    11. Car 54
      No Mood

      Car 54 Well-Known Member Donator Full Member

      Joined:
      Nov 2007
      Messages:
      4,121
      Likes Received:
      1,080
      Location:
      The land of 10,000 lakes.
      lol...not that you'd know from experience, mind you ;) :D
       
      • Funny Funny x 1
    12. DentalTechTips

      DentalTechTips Active Member Full Member

      Joined:
      Mar 2016
      Messages:
      151
      Likes Received:
      57
      It seems like this forum is mostly fuelled by plenty of booze already...Beer
       
      • Agree Agree x 1
    13. Wainwright
      Amused

      Wainwright Member Full Member

      Joined:
      Apr 2018
      Messages:
      28
      Likes Received:
      23
      This forum survived *** without financial ruin, I think it will be okay. One of my favorite Scott Moments was when he insisted that Hurricane Sandy was fake... haha, man I miss him sometimes.
       
      • Like Like x 1
      • Funny Funny x 1
      • Winner Winner x 1
    14. Wainwright
      Amused

      Wainwright Member Full Member

      Joined:
      Apr 2018
      Messages:
      28
      Likes Received:
      23
      Oh, wow. Censored D M C
       
      • Agree Agree x 1
    15. Doris A
      Amused

      Doris A Well-Known Member Donator Full Member

      Joined:
      Jul 2011
      Messages:
      1,908
      Likes Received:
      922
      Location:
      Virginia Beach
      He did make things interesting some times didn't heBoxing
       
      • Agree Agree x 2
    16. MolarMania

      MolarMania New Member Full Member

      Joined:
      Jul 2017
      Messages:
      9
      Likes Received:
      13
      I'm really trying not to bad mouth and just want the members of this forum to be aware of pitfalls when dealing with companies that make claims that are not substantiated. Again, AG in particular has a great product that they will kill unless they back up their claims. They MUST have good support in the US if they are to maintain a good reputation. They must be sure that ALL of their distributors are trained at the AG facilities with certification. These guys are learning on the fly and still refer back to AG for help. Lots of down time. Please make sure your distributor isn't so cheap that they don't send their people to North Carolina. We spend too much $ for their support.We are not entering, but are in a full change of this industry. Those who do not go with it asap will lose. These distributors are praying on the labs. We are the ones on the front lines.. We try not to make excuses to our clients, neither should our distributors to us.
      Again, not gonna **** talk.. Yet....
       
      • Like Like x 2
      • Agree Agree x 1
    17. CatamountRob
      Dead

      CatamountRob Banned Member Full Member

      Joined:
      Feb 2009
      Messages:
      5,440
      Likes Received:
      1,379
      Location:
      X
      “He whose name can’t be spoken”
      He’s dead to us. :D
       
      • Funny Funny x 1
    18. Accutech

      Accutech Member Full Member

      Joined:
      Jul 2009
      Messages:
      51
      Likes Received:
      20
      Location:
      Irvine, CA
      Yeah I hear you, and feel your pain.
      As I have posted on a different thread, I have waited two weeks plus to get info on upgrading to latest software 3.8 Valletta, I still have not received any phone calls regarding how to do this. I had to figure it out on my own.
      Thanks to this other ‘site’ and ‘member’ we can’t talk about on this forum, I’m actually learning a lot from them. I should just pay my yearly support fee to the other site instead of paying to non-responsive support.
       
      • Informative Informative x 1
    19. DentalTechTips

      DentalTechTips Active Member Full Member

      Joined:
      Mar 2016
      Messages:
      151
      Likes Received:
      57
      • Funny Funny x 2
      • Like Like x 1
    20. 2thm8kr
      Devilish

      2thm8kr Beanosavedmysociallife Full Member

      Joined:
      Dec 2009
      Messages:
      9,204
      Likes Received:
      2,445
      Location:
      Suburbs of Hades
      • Agree Agree x 1

    Share This Page