I recieved the "Urgent : Device Recall Notice". I also tried to order 6 temporary titanium cylinders and they were on back order also. I have been to 3i facility and toured the manufacturing area and can't understand how a company of that size, with the machinery they have, can run out of parts....
I think all of this is the result of Zimmer's acquisition of Biomet. Everything is in transition with people being laid off and the merging of product lines...in other words, the captain of the ship isn't at his post and he doesn't know who the first mate is. Zimmer is shutting down their California operations and moving everything to the Biomet facility. Now there will probably be 1 sales rep selling both lines instead of 2 reps.
I really don't think dental is such a big part of Zimmer's overall revenue stream. Most of their bucks come from the medical side. Maybe this is why service seems to be lagging.
All of the big players in the dental implant business are trying to snuff out the competition through buyouts. DENTSPLY buying Sirona is a good example. Now they can cut out Patterson thus increasing their profit margins. I just had a letter from Straumann saying that they were discontinuing their relationship with Patterson and Sirona because of their relationship with DENTSPLY who is considered a competitor.
The only constant in this business any more is "change".
