VHF

[cadfan]

Does anybody know why VHF needs 3-4 weeks and longer to repair their mills ? and do you think thats normal and ok ?

 

[2thm8kr]

3-4 weeks plus shipping to fix a mill. That is B.S.!

 

[Gru]

Wouldn't be surprised if it goes all the way back to Germany.
Won't your re-seller supply a loaner while yours is being repaired?

 

[zero_zero]

Does anybody know why VHF needs 3-4 weeks and longer to repair their mills ? and do you think thats normal and ok ?

I bet they're understaffed in the repair dept...

 

[2thm8kr]

Wouldn't be surprised if it goes all the way back to Germany.
Won't your re-seller supply a loaner while yours is being repaired?

He is in Germany, so it shouldn't take that long for shipping. LOL

 

[2thm8kr]

I bet they're understaffed in the repair dept...

Are you implying that there is a backlog of repair work to be done?

 

[zero_zero]

Are you implying that there is a backlog of repair work to be done?

Dunno... that well could be the case...they sold quite a few under various brands...

 

[2thm8kr]

Dunno... that well could be the case...they sold quite a few under various brands...

Are these machines unreliable??

 

[2thm8kr]

Did they provide a loaner mill while yours is being repaired? I could live with three months to repair if they gave me a loaner.

 

[cadfan]

Did they provide a loaner mill while yours is being repaired? I could live with three months to repair if they gave me a loaner.

If your out of warranty your an outlaw but the 3 times during warranty i got a loaner !! and as you know we are sorry !!! but our back up mill is .....................

but ive asked others like Imes or Roland must be done in max 2 weeks no big thing.

 

[Gru]

Are these machines unreliable??

Apparently some are very unreliable. Someone was smiling on me when I got mine- it's been a gem so far, although under light use.

 

[zero_zero]

Are these machines unreliable??

Cannot comment on that...but it seems to have certain issues according of what I read here...

 

[KIM]

Cannot comment on that...but it seems to have certain issues according of what I read here...

Honestly, we have many hundreds of them in the market here in the U.S. & Canada and once we got over the conductivity issue about 2 years ago, it's been very smooth sailing with the Preciso M200 (VHF K4 Mill). We rarely have mills back for service and when we do we provide the option of a loaner. They are very robust little mills to say the least. Would anyone like to see a video of one topless? I will try to upload if you would!

 

[BobCDT]

We generally turn Roland repairs and service around in about three day, not including shipping.
Once in a while it gets busy and may take a little longer. We are currently building a new repair facility where we will be able to work on five mills at a time. This should bring most repairs to one or two days.

 

[eyeloveteeth]

We generally turn Roland repairs and service around in about three day, not including shipping.
Once in a while it gets busy and may take a little longer. We are currently building a new repair facility where we will be able to work on five mills at a time. This should bring most repairs to one or two days.

Awesome!!! I can't wait to see the new repair facility, you guys are always bulging at the seams it seems

 

[BobCDT]

Yes, should be complete in about a month.

 

[2thm8kr]

We generally turn Roland repairs and service around in about three day, not including shipping.
Once in a while it gets busy and may take a little longer. We are currently building a new repair facility where we will be able to work on five mills at a time. This should bring most repairs to one or two days.

Hey Bob,
How about some comparisons between the two regarding servo or stepper motors, tool capacity, etc.?

 

[2thm8kr]

Honestly, we have many hundreds of them in the market here in the U.S. & Canada and once we got over the conductivity issue about 2 years ago, it's been very smooth sailing with the Preciso M200 (VHF K4 Mill). We rarely have mills back for service and when we do we provide the option of a loaner. They are very robust little mills to say the least. Would anyone like to see a video of one topless? I will try to upload if you would!

I'd love to see a topless video....of this machine.

 

[zero_zero]

I got a Roland tech in town

I'd love to see a topless video....of this machine.

The robot prolly has one or two already in his private collection...

 

[Ron.Ferland]

Ivoclar had a service tech to my friends lab who has a Select Hybrid in 1 week. While my friends mill was down, WPT milled all of his e.max and zirconia at no charge. No invoice, do you hear that you other milling centers on DLN? I think this is real backup, not lip service IMO. Other milling centers charge a minimum of $12 for unsintered zirconia a and who knows about e.max.