Hello! We are a small laboratory in Argentina and we want to acquire a second milling machine. Currently, we have an IMES CORITEC One Plus, but we want to add another dry milling machine. The two available options are the Rolan DWX-52D or the Amman Motion2 DNA Generation (with the option to add wet milling in the future). I understand that both brands are world leaders, but in the case of Roland, I believe it is a simpler machine and cheaper to maintain. What do you think about this?
Hello, my name is Jane Qi, customer service specialist for DGSHAPE A Roland company.
I can't speak on the behalf of AG for your region, but for DGSHAPE (Roland),we have multiple layers of support available for you.
First, our dry mill devices are easily supported by the user, even to the point where a user can replace their spindle in 20-min. Our devices are user friends, easy to set up and maintain, and the user can perform these actions without help from support.
In the even that support is needed, the reseller in your region is the first point of contact. After which, should you need further assistance, we have people like myself online, and our entire company available to help as long as your product is under warranty.
Hope the above answers will clear your concerns. If you need my further support, please feel free to reach out. Thanks.