Identica Blue

[edwarddental]

Hello ladies and gentlemen's, have questions : I have Identica Blue . My dealer stop selling medit scanners, so I do not have any support with Identica or exocad ..
When I scan dies with thin insical edges , I am getting a lot of holes and have to do a lot of ad on scans . Is this normal??
Also , try to scan bite in metal articulator , but scanner captured only lower arch . What I am doing wrong ?

 

[Mohammad Khair]

Hello ladies and gentlemen's, have questions : I have Identica Blue . My dealer stop selling medit scanners, so I do not have any support with Identica or exocad ..
When I scan dies with thin insical edges , I am getting a lot of holes and have to do a lot of ad on scans . Is this normal??
Also , try to scan bite in metal articulator , but scanner captured only lower arch . What I am doing wrong ?

i did not use that scanner, however, for the first problem i think you need to powder on those thin incisal edges.

for the second problem, i never scan any opposite or bites on articulator, i find it easier for all scanners and cases to do bite registration with hard putty , then scan it over the preparation.
it will give me the bite and the opposite at the same time, so it will save the scanning time and all problems related to articulaters.

hopefully this will work for you.
best wishes

 

[cadfan]

Hello ladies and gentlemen's, have questions : I have Identica Blue . My dealer stop selling medit scanners, so I do not have any support with Identica or exocad ..
When I scan dies with thin insical edges , I am getting a lot of holes and have to do a lot of ad on scans . Is this normal??
Also , try to scan bite in metal articulator , but scanner captured only lower arch . What I am doing wrong ?

Hard angels on thin parts can be a problem for scanners depended on the model material , color and scan angle try scan spray white. If the scanner sees only the lower jaw the jaw is too high mounted for the scanfield its 60 mm high so if the upper jaw starts at 61 mm its out of range for the cameras, but you can change the scan angle additional scans with lower "nose down" like you cant see your eyes in a camera on a tripod you pull your nose ( chin) down than the camera see your eyes.

 

[French Cadman]

Try to change the default brightness, no red on the screen is better on this thin area …
I agree with cadfan says …

 

[edwarddental]

Try to change the default brightness, no red on the screen is better on this thin area …
I agree with cadfan says …

I did try that and spay also, all the same

 

[Mohammad Khair]

I did try that and spay also, all the same

try to switch off the room light,when scanning

 

[cadfan]

I did try that and spay also, all the same

are your models on the rotation ax and is the model in the center of the field on the medit se its possible to project a cross on the model ( scan software settings) although a few other things deviation for example. The rotation ax is on the height of the surface of the calibration panel.Il think blue the same.

 

[charles007]

Sorry for your bad luck with your reseller, and all the more reason to search out the best dealer when buying any scanner and mill. I would PM and call as many Medit users as you can to learn the best resellers.
Axsys Dental and Scott are 2 DLN sponsors who sell Medit scanners that could help with your problems. I would immediately change over your support which may mean paying in advance for your next years Exocad support ? I'm assuming your scanner is less than a year old ? Depending on your Exocad experience, I would also go to this new reseller for additional training since they will probably change over the platform.
fyi the Blue scanner had some problems when it first came out if you have had it for awhile. Haven't head of any problems with the Blue this year.

 

[edwarddental]

Tis is the image from the one of the scans. You can see holes on the insical edges

 

[cadfan]

View attachment 16728
Tis is the image from the one of the scans. You can see holes on the insical edges

ask someone like *** to make a short team-viewer session its not normal calibration or software problem

 

[French Cadman]

What version on your Medit ?
Is it the last for USB 3 ?

 

[TheLabGuy]

Why don't you change your support with a different company? Tons of sponsors on here that will do it, I've done it, had tremendous success!!!

 

[edwarddental]

ask someone like *** to make a short team-viewer session its not normal calibration or software problem

I was suspicious about this

 

[edwarddental]

Why don't you change your support with a different company? Tons of sponsors on here that will do it, I've done it, had tremendous success!!!

LabGuy, can you share the name of the company that made you happy

 

[TheLabGuy]

LabGuy, can you share the name of the company that made you happy

Axsys Dental Click Here
Ask for Chris Brown, tell him I said 'Hi", dudes a genius when it comes Exocad, updating, adding modules, reconfiguring your pc for best output and giving you ideas in areas of growth for your lab in the digital arena. He actually came to our lab to make sure everything was good to go, verify what we were getting back from the various milling centers was spot on.

 

[Jean-Michel BERTIN]

Hi edward,
What version of identica blue do you use ? The last is the 1.15. Make the update from your identica software. If you have a problem, contact me at [email protected] I will send you the software.
About the bite, can you send me a photo of the articulator inside the scanner ? I think that you ave a problem of height. Do you do as the photo into the identica box with the support cylinder ?

 

[edwarddental]

Hi edward,
What version of identica blue do you use ? The last is the 1.15. Make the update from your identica software. If you have a problem, contact me at [email protected] I will send you the software.
About the bite, can you send me a photo of the articulator inside the scanner ? I think that you ave a problem of height. Do you do as the photo into the identica box with the support cylinder ?

Hi Jean-Michel, I do have 1.15 version .

 

[Jean-Michel BERTIN]

ok. Are you ok for a team viewer session ?

 

[edwarddental]

ok. Are you ok for a team viewer session ?

Jean-Michel, can we do team viewer tomorrow ?

 

[Jean-Michel BERTIN]

ok no problem. Send me a mail tomorrow and we will check that together.