RCKSTR
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We are having an issue with our hybrid on our new scanning computer. Sometimes it wont connect, sometimes it will drop the connection partway through a scan. We keep getting an error "only 2 cameras found" or no connection at all, but all 3 cameras show up in device manager. We have tried contacting medit but its overnight and we only get the response "make sure its plugged into a 3.0 port." It is.
It works flawlessly on our old computer. The only thing I can think of is the software was downloaded online, the cd that was provided with the scanner is mysteriously blank. Also tried installing the drivers that came with it but doesn't seem to help (they say they are for win 8, and there are multiple choices on the disk). I think its a windows 10 driver issue...
Any thoughts?
It works flawlessly on our old computer. The only thing I can think of is the software was downloaded online, the cd that was provided with the scanner is mysteriously blank. Also tried installing the drivers that came with it but doesn't seem to help (they say they are for win 8, and there are multiple choices on the disk). I think its a windows 10 driver issue...
Any thoughts?
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