J
John_Millinger
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Ask what the doctor WISHES their current lab would do differently. They always have something to say even if they like the lab. Propose commonly overlooked situations they might have grown accustomed to and your unique solutions to it. If they are with an outsourced lab, examine the fees and see if the office manager is being duped into paying the same overall cost YOU want to be paid, but hidden in multiple, broken down fees. The doctor isn't paying the bills, the office MANAGER is. They will often choose what's easier for THEM, not what's best for the doctor. They might even be getting a kickback like gift cards. (non-taxable income is better than a discount!)
My dad hated knocking on doors before he retired. But since I was not a technician, I could approach the doctor without the Pride but WITH the researcher's inquisitiveness.
I personally wish there was a more transparent neighborhood model for doctor and lab interactions. Everybody wants to eat, but there are bad ones that NEED weeding out and the local focus could eliminate some outsourcing if there is a sincere connection. People have to know what their dollars are paying for. If its all "the same" why NOT outsource?
The egos of the insecure unfortunately lead and the patient doesn't know the difference. It might take a very low bottoming out period for the consumer to catch on. Consumer Reports Magazine needs to focus on the lab side of dentistry.
Perhaps a selling point for local labs IS to leaflet the doctor's office with a cheat sheet explaining the advantages the patient has of working with that doctor because the lab is INsourced.
Can you please touch on the final sentence a bit more? What types of things would you include in the literature?