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Lab talk, the good, the bad, and the ugly
Equipment
Medit not capturing data, SOS
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<blockquote data-quote="Glenn Kennedy" data-source="post: 323688" data-attributes="member: 6563"><p>I left Medit in 2018 so I am not sure how support is being done now. My only suggestion is to confirm that the scanner is connected and "talking" with the PC. When the scanner is connected to the USB port look at connected devices in Windows hardware manager and you should see three cameras. </p><p></p><p>The scanners used to come with a USB card that you could install in the PC, you could try using that instead of the USB connection on the motherboard. Do not use a USB port on the front of the PC or a USB hub or extender. You need to connect directly to the MB or to the card that comes with the scanner. Also, make sure Windows has all updates installed and update any drivers from your PC/Motherboard mfg. Those were the things that would cause issues with the scanner connecting to the PC.</p><p></p><p>I wish I could be more help. Sorry.</p><p></p><p>-Glenn</p></blockquote><p></p>
[QUOTE="Glenn Kennedy, post: 323688, member: 6563"] I left Medit in 2018 so I am not sure how support is being done now. My only suggestion is to confirm that the scanner is connected and "talking" with the PC. When the scanner is connected to the USB port look at connected devices in Windows hardware manager and you should see three cameras. The scanners used to come with a USB card that you could install in the PC, you could try using that instead of the USB connection on the motherboard. Do not use a USB port on the front of the PC or a USB hub or extender. You need to connect directly to the MB or to the card that comes with the scanner. Also, make sure Windows has all updates installed and update any drivers from your PC/Motherboard mfg. Those were the things that would cause issues with the scanner connecting to the PC. I wish I could be more help. Sorry. -Glenn [/QUOTE]
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Lab talk, the good, the bad, and the ugly
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Medit not capturing data, SOS
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