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Fixed
High Remake Account?
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<blockquote data-quote="charles007" data-source="post: 284213" data-attributes="member: 9"><p>Large group practices like that will always continue sending work to labs that have free remake policy ! If you start charging for remakes, or even billing at 1/2 price at some point you will lose the account, most likely. </p><p>This is what I always do with a new accounts, and old good accounts, and there's a good chance doing this they will stop sending work to you.</p><p>(The last new account that lasted 3 months, after asking for a new impression on the same patient for the 3rd time, I never heard from that office again. lol)</p><p></p><p>1. Send back all bad impressions and ask for new impressions, and don't waste your time pouring the impressions.</p><p>2. On questionable impressions pour and send back for the doctor to trim margins and insist if the case doesn't fit they bought it..</p><p>3. Pouring solid pour models will solve contacts problems, if its the labs fault. Bad temporaries will create contact and occlusion problems.</p><p>I'm assuming you work in a large lab and this account is very large. Basically the problem is out of your hands like you said. <img src="/forums/images/smilies/test/dontknow.gif" class="smilie" loading="lazy" alt="Dontknow" title="Dontknow Dontknow" data-shortname="Dontknow" /></p><p>Now you know how GW became the largest lab, alone with cheap prices . <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="charles007, post: 284213, member: 9"] Large group practices like that will always continue sending work to labs that have free remake policy ! If you start charging for remakes, or even billing at 1/2 price at some point you will lose the account, most likely. This is what I always do with a new accounts, and old good accounts, and there's a good chance doing this they will stop sending work to you. (The last new account that lasted 3 months, after asking for a new impression on the same patient for the 3rd time, I never heard from that office again. lol) 1. Send back all bad impressions and ask for new impressions, and don't waste your time pouring the impressions. 2. On questionable impressions pour and send back for the doctor to trim margins and insist if the case doesn't fit they bought it.. 3. Pouring solid pour models will solve contacts problems, if its the labs fault. Bad temporaries will create contact and occlusion problems. I'm assuming you work in a large lab and this account is very large. Basically the problem is out of your hands like you said. Dontknow Now you know how GW became the largest lab, alone with cheap prices . :) [/QUOTE]
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High Remake Account?
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