I am trying to get some insight on how to handle a multiple office account/ multiple doctors with a high rate of remakes or "adjustments". Unfortunately it is out of my hands to tell them we can't continue working with them. I am sort of expected to try to work with them however I see no end to this and I am growing frustrated. A lot of cases come back for open margins, open contacts, crowns not fitting, etc. The issues most likely originate on their end as we don't have this problems with other offices. We do have remakes every now and then with other offices but nothing even close to this account. Their problems are mostly bad impressions and preparations. The list is big. If you have seen 3M's Impression Troubleshooting Guide you could check most of the issues in there. I have told the dental office owner about the issues I see (multiple times) and some tips but they are clearly just ignored. I still see that there is no effort to improve their preparations or impressions. Maybe the owner tries but the other doctors don't follow? I don't know... What would be a good way of dealing with this? I often feel they need to find a "coach" of some sort to help them with these issues. Is there such a thing?