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Dentallabnetwork.com
Outsourcing Concerns- FDA Regulations-ADA Regulati
Fully Informed Dentists and Patients
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<blockquote data-quote="Randy Hill PhD" data-source="post: 64951" data-attributes="member: 3640"><p>I honestly can't believe I read through all the posts associated with this thread. It's been my experience that any patient like VTDave that came into the dental office with all these concerns/issues disclosed in full, would have immediately been referred by that dentist to another dentist (and maybe to one he didn't like). </p><p></p><p>I agree with all those that posted that this is essentially up to the patient to disclose all known "sensitivities" to the Dr. Any intake form asks that question.</p><p></p><p>The Dr. did the right thing.......... he replaced them for free. I know many dentists that wouldn't have done that!</p><p>The labs did the right thing..........don't talk to the patient. That's an opportunity to open mouth and insert foot! Is the patient my customer??? In my opinion, no. The dentist is. I cannot interpret anything on that prescription. I have to follow it. I CAN make suggestions, but if any change is to occur, I get another lab slip to cover my butt. If the patient was my customer, his/her name would be on the check that pays my bill. Until that happens, I know who my customer is. If I fail in any respect on any case, it is up to the dentist to notify me, and for me to make it right.</p><p>Example: There is a heck of a lot of difference between what is acceptable when I send the dentist an Emax crown, and when he mills it with his Cerec. The difference in marginal integrity ............... well, let's hold that for another thread.</p><p></p><p>My point is this.................. our business is NOT going to grow by being on the phone all day with patients with sensitivities. Nor will it grow holding hands with dentists who haven't the CE credits to know what the product they prescribe is all about! Our businesses will grow when we treat them as businesses and not servants, hobby shops, or the like. It's up to us to grow our business and no one else.</p><p>I'd love to see the time where patients paid us directly. I'm confident we'd get paid more then. I just made a crown for myself, and the dentist billed my insurance for a PFM/high noble metal, where the script said use noble metal. Hell, if that's not fraud what is? And this goes on thousands of times per day all over the country! Again, another thread.</p><p></p><p>VTDave, take your dentist to court if you're not satisfied, we have this forum here to help the techs who use it for information to help us, and your argument is firmly with your dentist. I doubt seriously if he ever wants to work on you again. In this case more than likely, the lab that made crowns for this case had to "eat" the cost of the first crowns, and make the new ones for free if he wanted to keep the account. That's what we deal with on a daily basis, along with due dates, employees, and etc. to ad nauseum.</p><p>I, like others, wouldn't discuss the case with you, and I would be in a precarious position with the client, the dentist, if I did. Concepts and facts get lost in the translation.</p></blockquote><p></p>
[QUOTE="Randy Hill PhD, post: 64951, member: 3640"] I honestly can't believe I read through all the posts associated with this thread. It's been my experience that any patient like VTDave that came into the dental office with all these concerns/issues disclosed in full, would have immediately been referred by that dentist to another dentist (and maybe to one he didn't like). I agree with all those that posted that this is essentially up to the patient to disclose all known "sensitivities" to the Dr. Any intake form asks that question. The Dr. did the right thing.......... he replaced them for free. I know many dentists that wouldn't have done that! The labs did the right thing..........don't talk to the patient. That's an opportunity to open mouth and insert foot! Is the patient my customer??? In my opinion, no. The dentist is. I cannot interpret anything on that prescription. I have to follow it. I CAN make suggestions, but if any change is to occur, I get another lab slip to cover my butt. If the patient was my customer, his/her name would be on the check that pays my bill. Until that happens, I know who my customer is. If I fail in any respect on any case, it is up to the dentist to notify me, and for me to make it right. Example: There is a heck of a lot of difference between what is acceptable when I send the dentist an Emax crown, and when he mills it with his Cerec. The difference in marginal integrity ............... well, let's hold that for another thread. My point is this.................. our business is NOT going to grow by being on the phone all day with patients with sensitivities. Nor will it grow holding hands with dentists who haven't the CE credits to know what the product they prescribe is all about! Our businesses will grow when we treat them as businesses and not servants, hobby shops, or the like. It's up to us to grow our business and no one else. I'd love to see the time where patients paid us directly. I'm confident we'd get paid more then. I just made a crown for myself, and the dentist billed my insurance for a PFM/high noble metal, where the script said use noble metal. Hell, if that's not fraud what is? And this goes on thousands of times per day all over the country! Again, another thread. VTDave, take your dentist to court if you're not satisfied, we have this forum here to help the techs who use it for information to help us, and your argument is firmly with your dentist. I doubt seriously if he ever wants to work on you again. In this case more than likely, the lab that made crowns for this case had to "eat" the cost of the first crowns, and make the new ones for free if he wanted to keep the account. That's what we deal with on a daily basis, along with due dates, employees, and etc. to ad nauseum. I, like others, wouldn't discuss the case with you, and I would be in a precarious position with the client, the dentist, if I did. Concepts and facts get lost in the translation. [/QUOTE]
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