Hello AltreX, hello everybody: As an innovative and future-oriented company we are constantly trying to improve our products. So we are also evolving our CAD/CAM software. Obviously it is understandable for us that someone, who is used to and has always been working with our software without any problems, could now be a little upset for the new implemented software, but from our point of view the 2015 software upgrade is an improvement all along the line and we have already received a lot of positive feedback from clients about it. Nevertheless we are taking your comments seriously and would like to offer you assistance at every step with our new software. Please let us know what exactly are the issues you are experiencing: phone +39 0474 066630, email [email protected]. Thank you and kind regards Your Zirkonzahn Team
Hello Zirkonzahn, in fact i have to agree with
AltreX, that Zirkonzahn sometimes its just disappointing...
In May i upgraded mine M5 with a automatic spindle, since then my machine are getting errors and more errors
The techs interventions take all day changing the parameters and installing new programs and solves anything, i already had to dissemble the machine twice and nothing...
I asked to exchange the electronics that came with the new spindle cause clearly the problem has to be from the new pieces installed...
5 months and it stills the same...
Sorry, but if a brand hang up they customers for 5 months to solve a problem clearly something is not right.
Kind regards
Micael Afonso
