Forums
New posts
Search forums
What's new
New posts
Latest activity
Articles
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Forums
Lab talk, the good, the bad, and the ugly
Equipment
Give a review on Arum 5x-200
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Jason D" data-source="post: 296889" data-attributes="member: 12217"><p>I would NEVER buy one of these mills. Had almost a year of nightmares with a dc-7.</p><p></p><p>Zubler Usa is a great company, I will buy ovens vacuums handpieces benches etc all day long from them. Love the support and the quality of the equipment.</p><p></p><p>Dental concept systems, on the other hand, the European manufacturer of the DC Mills was horrible. Finally had to demand that they take back the $170,000 mill after a half dozen different problems with it, including windows update shenanigans, all system tools being in German, an SSD that failed, Spindle problems and catastrophic failures that destroyed the cradle holding the blanks when loading!</p><p></p><p>All the Europeans wanted to say was “operator error” even when it was running automated operations that do not use technician interaction! They promised to produce error logs that would demonstrate that we had done something wrong, which I was eager to see. After about 3 months I just stopped hearing from them, even after the president of the company swore they would support us in any way needed to make up for the problems.</p><p></p><p>DCS even offered to fly a technician in from Germany to solve the problems on site. Not only did that never happen, but they had a technician in the us doing other work, and that tech heard about the issues and offered to come to our site and troubleshoot and DCS said no and pulled that tech to go back to Germany.</p><p></p><p>I do not blame Zubler USA for this, they were hamstrung by the Germans from day 1. Bryan and Ryan and everyone at Zubler USA went way out of their way trying to solve it and did the right thing by us when it became clear it was not going to be solved.</p><p></p><p>Next year we start development on our next building and the first item on the list to install is a Zubler central suction cuz they rock.</p><p></p><p>So yeah, we replaced that mill with a 5x200 from Axsys, where tech support is here in the US.</p><p></p><p>Saved about half the cost too.</p></blockquote><p></p>
[QUOTE="Jason D, post: 296889, member: 12217"] I would NEVER buy one of these mills. Had almost a year of nightmares with a dc-7. Zubler Usa is a great company, I will buy ovens vacuums handpieces benches etc all day long from them. Love the support and the quality of the equipment. Dental concept systems, on the other hand, the European manufacturer of the DC Mills was horrible. Finally had to demand that they take back the $170,000 mill after a half dozen different problems with it, including windows update shenanigans, all system tools being in German, an SSD that failed, Spindle problems and catastrophic failures that destroyed the cradle holding the blanks when loading! All the Europeans wanted to say was “operator error” even when it was running automated operations that do not use technician interaction! They promised to produce error logs that would demonstrate that we had done something wrong, which I was eager to see. After about 3 months I just stopped hearing from them, even after the president of the company swore they would support us in any way needed to make up for the problems. DCS even offered to fly a technician in from Germany to solve the problems on site. Not only did that never happen, but they had a technician in the us doing other work, and that tech heard about the issues and offered to come to our site and troubleshoot and DCS said no and pulled that tech to go back to Germany. I do not blame Zubler USA for this, they were hamstrung by the Germans from day 1. Bryan and Ryan and everyone at Zubler USA went way out of their way trying to solve it and did the right thing by us when it became clear it was not going to be solved. Next year we start development on our next building and the first item on the list to install is a Zubler central suction cuz they rock. So yeah, we replaced that mill with a 5x200 from Axsys, where tech support is here in the US. Saved about half the cost too. [/QUOTE]
Insert quotes…
Verification
Who makes the popular shade guide?
Post reply
Forums
Lab talk, the good, the bad, and the ugly
Equipment
Give a review on Arum 5x-200
Top
Bottom