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CAP sum3D, not very smart
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<blockquote data-quote="Sam-CAP" data-source="post: 240648" data-attributes="member: 6230"><p>Hello everyone,</p><p></p><p>We certainly have some blame to take on this and for that we are sorry. To answer [USER=11020]@RCKSTR[/USER] our team has remained the same and actually grown since Uncle Hank came onto the scene. For Sam [USER=3478]@prestige.dental[/USER] specifically, things have not gone smoothly I must admit. Honestly, prior to the sale of this equipment (over two years ago) we recommended he not purchase it. From the start there never was a CDT on staff or talented digital technician, we pretty much trained and supported someone (from Boston to CA) on his staff to become one. We have always done our best and again some mistakes have been made. Our support team has even gone so far as to design his complex cases and nest (at no charge) for them when staffing wasn’t able to, I’ve personally seen Alex in our support team work long hours into the night to help. We pulled a report and in the past two years Sam (prestige.dental) and his team have used our support team for over 1,300 calls and 210 hours. I’d like to give my support team the recognition they deserve, they are the best in the industry as so many of you know. I hope this provides a bit of context.</p><p></p><p>Thank you!</p></blockquote><p></p>
[QUOTE="Sam-CAP, post: 240648, member: 6230"] Hello everyone, We certainly have some blame to take on this and for that we are sorry. To answer [USER=11020]@RCKSTR[/USER] our team has remained the same and actually grown since Uncle Hank came onto the scene. For Sam [USER=3478]@prestige.dental[/USER] specifically, things have not gone smoothly I must admit. Honestly, prior to the sale of this equipment (over two years ago) we recommended he not purchase it. From the start there never was a CDT on staff or talented digital technician, we pretty much trained and supported someone (from Boston to CA) on his staff to become one. We have always done our best and again some mistakes have been made. Our support team has even gone so far as to design his complex cases and nest (at no charge) for them when staffing wasn’t able to, I’ve personally seen Alex in our support team work long hours into the night to help. We pulled a report and in the past two years Sam (prestige.dental) and his team have used our support team for over 1,300 calls and 210 hours. I’d like to give my support team the recognition they deserve, they are the best in the industry as so many of you know. I hope this provides a bit of context. Thank you! [/QUOTE]
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