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Lab talk, the good, the bad, and the ugly
Dental-CAM
Zirkonzahn m4
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<blockquote data-quote="brayks" data-source="post: 312774" data-attributes="member: 11275"><p>Hey grantoz, Your comment re: support troubles me as I would be quite surprised that ZZ can match our level of customer support. </p><p></p><p>Can you please let me know where you are located? I am assuming, not in the USA or Canada- but I do not typically subscribe to the practice of assuming.</p><p></p><p>So...</p><p>Versamill's (which are enhanced ARUM machines) are sold only by Axsys Dental Solutions in North America and Canada (We also distribute in the Balkans).</p><p></p><p>ARUM machines sold in the US and Canada as ARUM or other brand names are ultimately not equivalent to Versamill's and are sold and supported by their respective distributors.</p><p></p><p>Poor, or let's say, mediocre support by other distributors of ARUM machines (under ARUM or other brand names),has been a problem for us. This is because, a customers dissatisfaction with their ARUM machines and support from other distributors have hurt us as many are told (incorrectly) by these distributors that their "standard" ARUM machines are the same as our Versamill, which is most assuredly not the case.</p><p></p><p>The unfortunate end result is guilt by association.</p><p></p><p>Sorry, I just wanted to clarify your comment so that it was clear that Versamill's are different and only sold and supported by us. </p><p>Thanks</p><p>Steve</p></blockquote><p></p>
[QUOTE="brayks, post: 312774, member: 11275"] Hey grantoz, Your comment re: support troubles me as I would be quite surprised that ZZ can match our level of customer support. Can you please let me know where you are located? I am assuming, not in the USA or Canada- but I do not typically subscribe to the practice of assuming. So... Versamill's (which are enhanced ARUM machines) are sold only by Axsys Dental Solutions in North America and Canada (We also distribute in the Balkans). ARUM machines sold in the US and Canada as ARUM or other brand names are ultimately not equivalent to Versamill's and are sold and supported by their respective distributors. Poor, or let's say, mediocre support by other distributors of ARUM machines (under ARUM or other brand names),has been a problem for us. This is because, a customers dissatisfaction with their ARUM machines and support from other distributors have hurt us as many are told (incorrectly) by these distributors that their "standard" ARUM machines are the same as our Versamill, which is most assuredly not the case. The unfortunate end result is guilt by association. Sorry, I just wanted to clarify your comment so that it was clear that Versamill's are different and only sold and supported by us. Thanks Steve [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAM
Zirkonzahn m4
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