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<blockquote data-quote="JMN" data-source="post: 258843" data-attributes="member: 8469"><p>I hit Winner instead of Optimist because I think you are actually trying, but I have doubts about anything happening, or it would have already. Upset customers and ex-customers are not something to be worried about when you own so much of the market. It's just not worth the time to care enough to do anything aside from scream at the direct customer contact points instead of change what made the direct customer contacts behave in this manner.</p><p></p><p>What's needed is to have incentive to change by the culture changing. Instead it's likely that all we'll end up with is upset customers with yelled at contact points who have to somehow keep the same metrics while doing what prevents the metrics from being kept. Like when a doc wants a max/mand all-on-4 set, but only allows 12 mm from ridge to ridge. You can turn the case away, which is what is happening with the upset customer and ex-customer. Only difference? We aren't asking the impossible, just the unlikely.</p><p></p><p>While you're at it, you might as well send him this one too:</p><p><a href="http://dentallabnetwork.com/forums/threads/zahn-and-dsg.25373/" target="_blank">http://dentallabnetwork.com/forums/threads/zahn-and-dsg.25373/</a></p></blockquote><p></p>
[QUOTE="JMN, post: 258843, member: 8469"] I hit Winner instead of Optimist because I think you are actually trying, but I have doubts about anything happening, or it would have already. Upset customers and ex-customers are not something to be worried about when you own so much of the market. It's just not worth the time to care enough to do anything aside from scream at the direct customer contact points instead of change what made the direct customer contacts behave in this manner. What's needed is to have incentive to change by the culture changing. Instead it's likely that all we'll end up with is upset customers with yelled at contact points who have to somehow keep the same metrics while doing what prevents the metrics from being kept. Like when a doc wants a max/mand all-on-4 set, but only allows 12 mm from ridge to ridge. You can turn the case away, which is what is happening with the upset customer and ex-customer. Only difference? We aren't asking the impossible, just the unlikely. While you're at it, you might as well send him this one too: [URL]http://dentallabnetwork.com/forums/threads/zahn-and-dsg.25373/[/URL] [/QUOTE]
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