I'm kind of glad you posted and that Chad from BTI replied, I have an old Laserstar and when working works like a champ and with very few problems. The fee to just look at it had me using a torix electric welder these last 6 mo, & I really miss the laser. I PMed Chad & he replied that they can make the adjustments at an affordable rate. LaserStar is a great machine and the service & parts is fine & quick but outrageous. I'll be making arrangements for my machine tomorrow day after labor day. Well I should get back to the bench & I need to prep the laser for transport.