Nobel Biocare custom abutments for Camlog not fitting

[Gru]

Brett, thanks for the update. I have an account that uses Camlog all the time, so this will eventually be necessary information to know. Much appreciated.

 

[Brett Hansen CDT]

Np Gru, that is what this website is for. No need for others to make the same mistakes I made on this case. I have a bit more info on this situation. I sent a case back to the doctor today in which I ordered a J-series stock abutment from the sales rep who I had explained the problems I was having. A J-series abutment shouldn't fit into a K-series implant. When I talked to the doctor, he said that the abutment I got, was in fact a K-series abutment. I called Camlog and the rep on the phone told me that they don't make J-Series parts anymore so if anyone orders a J-series part, it immediately gets converted to the analogous K-series part. I told her that I wished the rep would have told me this when I was discussing the problems we were having and that knowledge would have saved us a lot of time and money. She took 20% off of the price of the 2 new abutments I ordered from them and she is going to talk to her bosses to see if they can do more. I do bear some responsibilty in this mess because I should have made sure I had the latest information on thier implant system before I tried to restore this case. I don't understand how their local sales rep was completely unhelpful in making sure this situation was avoided. At the very least, when I described the issue I was having he should have known what the likely problem was. I would have in his position.

Just so no one else goes down this road: Nobel only makes custom abutments for J-Series Camlog implants. Atlantis makes custom abutment for K-Series Camlog implants.

 

[CoolHandLuke]

 

[martintay]

Is this what i call conelog now ?

 

[Brett Hansen CDT]

I don't believe so Martin, but I may not be the person to ask considering my recent history with Camlog.

 

[JohnWilson]

Leave it to Schein to screw over the lab. This is another reason not to buy from Zahn!

 

[PDC]

Np Gru, that is what this website is for. No need for others to make the same mistakes I made on this case. I have a bit more info on this situation. I sent a case back to the doctor today in which I ordered a J-series stock abutment from the sales rep who I had explained the problems I was having. A J-series abutment shouldn't fit into a K-series implant. When I talked to the doctor, he said that the abutment I got, was in fact a K-series abutment. I called Camlog and the rep on the phone told me that they don't make J-Series parts anymore so if anyone orders a J-series part, it immediately gets converted to the analogous K-series part. I told her that I wished the rep would have told me this when I was discussing the problems we were having and that knowledge would have saved us a lot of time and money. She took 20% off of the price of the 2 new abutments I ordered from them and she is going to talk to her bosses to see if they can do more. I do bear some responsibilty in this mess because I should have made sure I had the latest information on thier implant system before I tried to restore this case. I don't understand how their local sales rep was completely unhelpful in making sure this situation was avoided. At the very least, when I described the issue I was having he should have known what the likely problem was. I would have in his position.

Just so no one else goes down this road: Nobel only makes custom abutments for J-Series Camlog implants. Atlantis makes custom abutment for K-Series Camlog implants.

I had the same problem when ordering Camlog abutments from CMC milling (The Zahn Milling Center). It appears that they are also using the J-series. I also have another lab buddy who experienced the same issue with them.

Someone at CMC didn't do their homework on this when they ordered these interfaces!
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