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Lab talk, the good, the bad, and the ugly
Dental-CAM
Need help with our Roland DWX-50
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<blockquote data-quote="thedaveinboise" data-source="post: 312297" data-attributes="member: 9308"><p>Hello DLN! Reading through these posts I have similar situation. Very disappointed in the response we received from Roland. Six months ago we had both our </p><p>DWX 50's refurbished by Roland. Didn't have any serious problems with mills, the clicking sounds and lines on crowns didn't happen for couple years after running mills. But after taking them apart and replacing parts myself a couple times after first couple of years we had them, thought we could get few more years out of them with this refurbishment. Changing out the cable and bearings was fairly simple, but getting time to do work while keeping mills going was tough. Roland came out serviced them, granted was kind of spendy, but needed to be done so we wouldn't have anymore of the problems we were having. Tech was good, got them all done and we were milling again, no issues. Just a few weeks back, clicking on the x-axis began happening. Called Roland and let them know what was happening, I was aware of the three month warranty, but always how it is, something happens just when warranty goes out! They got back and said nothing they could do since warranty was out. Explained didn't have any issues for a couple years when mills were new, but only five months and we have issues. They sent us a quote to have work done, was ridiculous amount, but they offered a gracious 20% off parts. How kind of them. Anyhow wanted to let DLN peeps be aware of what happened with us so you all know what may happen if you decide for refurbishment for DWX 50 mills and you have issues. Thanks Roland, big help.</p></blockquote><p></p>
[QUOTE="thedaveinboise, post: 312297, member: 9308"] Hello DLN! Reading through these posts I have similar situation. Very disappointed in the response we received from Roland. Six months ago we had both our DWX 50's refurbished by Roland. Didn't have any serious problems with mills, the clicking sounds and lines on crowns didn't happen for couple years after running mills. But after taking them apart and replacing parts myself a couple times after first couple of years we had them, thought we could get few more years out of them with this refurbishment. Changing out the cable and bearings was fairly simple, but getting time to do work while keeping mills going was tough. Roland came out serviced them, granted was kind of spendy, but needed to be done so we wouldn't have anymore of the problems we were having. Tech was good, got them all done and we were milling again, no issues. Just a few weeks back, clicking on the x-axis began happening. Called Roland and let them know what was happening, I was aware of the three month warranty, but always how it is, something happens just when warranty goes out! They got back and said nothing they could do since warranty was out. Explained didn't have any issues for a couple years when mills were new, but only five months and we have issues. They sent us a quote to have work done, was ridiculous amount, but they offered a gracious 20% off parts. How kind of them. Anyhow wanted to let DLN peeps be aware of what happened with us so you all know what may happen if you decide for refurbishment for DWX 50 mills and you have issues. Thanks Roland, big help. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAM
Need help with our Roland DWX-50
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