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Lab talk, the good, the bad, and the ugly
Dental-CAM
DP3000 error
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<blockquote data-quote="stueck9356" data-source="post: 102409" data-attributes="member: 10082"><p>Hey. Sorry for delay. After reassembling everything we found that the wire that connects to the door sensor has a bad connection. Probably from forcing it through that tiny hole 4-5 times now. We have evrrything installed, but since the printer reads the door open we are stuck and can not do anything with the printer. </p><p></p><p>We called the service techs, they will be out on Monday. Man that's a story within itself. I have never seen someone get so upset from us touching our own, out of warranty machine, telling them the issue, asking for a bill for the parts and install, and continue to bitch that we didn't follow their protocol. Sorry? Next time I plan in the machine breaking down, I'll be sure it's between 8 and 5 est.. I was so close to going off on them, luckily my boss took the phone from me! </p><p></p><p>Regardless, I think our X axis problem is gone, she might install a new one jic. the door is the only issue and then I think we are in business again. </p><p></p><p></p><p>Side note, they say to clean the strip, you just need to open the door, remove a single cover screw and the strip is exposed. Just run a lint free cloth with alcohol down it and reinstall the cover. Thoughts?</p></blockquote><p></p>
[QUOTE="stueck9356, post: 102409, member: 10082"] Hey. Sorry for delay. After reassembling everything we found that the wire that connects to the door sensor has a bad connection. Probably from forcing it through that tiny hole 4-5 times now. We have evrrything installed, but since the printer reads the door open we are stuck and can not do anything with the printer. We called the service techs, they will be out on Monday. Man that's a story within itself. I have never seen someone get so upset from us touching our own, out of warranty machine, telling them the issue, asking for a bill for the parts and install, and continue to bitch that we didn't follow their protocol. Sorry? Next time I plan in the machine breaking down, I'll be sure it's between 8 and 5 est.. I was so close to going off on them, luckily my boss took the phone from me! Regardless, I think our X axis problem is gone, she might install a new one jic. the door is the only issue and then I think we are in business again. Side note, they say to clean the strip, you just need to open the door, remove a single cover screw and the strip is exposed. Just run a lint free cloth with alcohol down it and reinstall the cover. Thoughts? [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAM
DP3000 error
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