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Lab talk, the good, the bad, and the ugly
Dental-CAD
Ceramill Motion 2
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<blockquote data-quote="mfonro" data-source="post: 303856" data-attributes="member: 21692"><p>I have a Ceramill Mind motion 2 DNA. I bought it 2 1/2 years ago. I only use it for a dental office. It has less than 600 hundred hours. The first year it was fixed twice with the warranty. 2 months after the warranty one more time, 6 months later they wanted to charge me 3200. After complaining I ended up paying 2500. Six months later they fixed again. Now 6 months later is not working again. This time the bill will be 3200 and they are basically fixing what they fixed 1year and 2 months ago. In the letter they said that that part was fixed 1 year ago and I have to pay in full. Also one of the worst part of the service is that I have 4 years extended warranty that I paid. They said that the 3200 is the transportation of the technician, the parts are covered that usually cost 300. They have that amount of 3000 as a flat rate. Honestly, at this moment I regretted to invest in such an expensive machine and get that dishonest service of the company and a very poor quality machine.</p></blockquote><p></p>
[QUOTE="mfonro, post: 303856, member: 21692"] I have a Ceramill Mind motion 2 DNA. I bought it 2 1/2 years ago. I only use it for a dental office. It has less than 600 hundred hours. The first year it was fixed twice with the warranty. 2 months after the warranty one more time, 6 months later they wanted to charge me 3200. After complaining I ended up paying 2500. Six months later they fixed again. Now 6 months later is not working again. This time the bill will be 3200 and they are basically fixing what they fixed 1year and 2 months ago. In the letter they said that that part was fixed 1 year ago and I have to pay in full. Also one of the worst part of the service is that I have 4 years extended warranty that I paid. They said that the 3200 is the transportation of the technician, the parts are covered that usually cost 300. They have that amount of 3000 as a flat rate. Honestly, at this moment I regretted to invest in such an expensive machine and get that dishonest service of the company and a very poor quality machine. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
Ceramill Motion 2
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