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Lab talk, the good, the bad, and the ugly
Dental-CAD
CAP sum3d
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<blockquote data-quote="Sam-CAP" data-source="post: 228432" data-attributes="member: 6230"><p>I know it feels unfair to charge for support but I'd like to mention a few things. Roland and Sum3D support and updates are completely optional, if you don't want support and updates for your software/mill that's totally fine, it will continue to run like normal, period. Its optional and we are flexible. Like everyone on this forum we are running a business, we have over 25 people working in our support and service team, not even mentioning R&D. It costs money to run a world class team like ours, it's also based 100% in America providing good jobs and, I'd like to think, helping our economy. Good service takes good people, I hope you all understand, we are human and we all work very hard. I sit next to the majority of our support team, they are really caring people and I personally would defend what we do to anyone. I'd be happy to talk on the phone anytime if anyone has questions. 781 435 4713</p><p></p><p>It's not so much a cash cow but once it is I'll be sure to send everyone some milk. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Thank you all for the understanding!</p></blockquote><p></p>
[QUOTE="Sam-CAP, post: 228432, member: 6230"] I know it feels unfair to charge for support but I'd like to mention a few things. Roland and Sum3D support and updates are completely optional, if you don't want support and updates for your software/mill that's totally fine, it will continue to run like normal, period. Its optional and we are flexible. Like everyone on this forum we are running a business, we have over 25 people working in our support and service team, not even mentioning R&D. It costs money to run a world class team like ours, it's also based 100% in America providing good jobs and, I'd like to think, helping our economy. Good service takes good people, I hope you all understand, we are human and we all work very hard. I sit next to the majority of our support team, they are really caring people and I personally would defend what we do to anyone. I'd be happy to talk on the phone anytime if anyone has questions. 781 435 4713 It's not so much a cash cow but once it is I'll be sure to send everyone some milk. :) Thank you all for the understanding! [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
CAP sum3d
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