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Lab talk, the good, the bad, and the ugly
Equipment
Best Dental Lab Management Software
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<blockquote data-quote="dustin" data-source="post: 354297" data-attributes="member: 26396"><p>As someone who is new to the dental lab space but versed in a handful of software platforms (namely Airtable),I find LabStar to be under whelming. Some of their reporting functionalities are wildly inadequate. For example, when viewing invoices I can sort by Sales Lead. However if I want to export this information, I am taken to a screen where I loose the ability to sort by sales lead. I am only able to filter by date then export by client which is insane. Furthermore I can not add columns to any of their reports despite the fact that this information is within LabStar under client profile.</p><p> </p><p>Another giant pain point for my team occurred when we needed to export a price book....because we can't. We can't even export a template without pricing. Another issue we ran into this past week is the inability to batch delete invoices. We also discovered a bug in their pricebooks. When someone edits pricing for single line, their software updates every single line in the pricebook, making it nearly impossible to track down when pricing adjustments occurred. Lastly, their roadmap, at the moment, only includes a 3shape integration, which I'm sure will be super helpful however I was hoping for some improvements on what I consider to be basic functionality. </p><p></p><p>With that said, I have yet to demo any of their competitors so I don't know how they stack up. However with all of my experiences I will now be reaching out to other companies that were mentioned in this thread.</p></blockquote><p></p>
[QUOTE="dustin, post: 354297, member: 26396"] As someone who is new to the dental lab space but versed in a handful of software platforms (namely Airtable),I find LabStar to be under whelming. Some of their reporting functionalities are wildly inadequate. For example, when viewing invoices I can sort by Sales Lead. However if I want to export this information, I am taken to a screen where I loose the ability to sort by sales lead. I am only able to filter by date then export by client which is insane. Furthermore I can not add columns to any of their reports despite the fact that this information is within LabStar under client profile. Another giant pain point for my team occurred when we needed to export a price book....because we can't. We can't even export a template without pricing. Another issue we ran into this past week is the inability to batch delete invoices. We also discovered a bug in their pricebooks. When someone edits pricing for single line, their software updates every single line in the pricebook, making it nearly impossible to track down when pricing adjustments occurred. Lastly, their roadmap, at the moment, only includes a 3shape integration, which I'm sure will be super helpful however I was hoping for some improvements on what I consider to be basic functionality. With that said, I have yet to demo any of their competitors so I don't know how they stack up. However with all of my experiences I will now be reaching out to other companies that were mentioned in this thread. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Equipment
Best Dental Lab Management Software
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