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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape scanner problem
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<blockquote data-quote="DentalAxess" data-source="post: 165249" data-attributes="member: 5015"><p>I've seen this error many times, it usually is related to the USB connection; in some cases it is a hardware defect.</p><p></p><p>1. As Kent said, make sure it is connected to USB 2.0, not 3.0.</p><p></p><p>2. Download this USB View tool: <a href="http://www.uwe-sieber.de/usbtreeview_e.html#download" target="_blank">http://www.uwe-sieber.de/usbtreeview_e.html#download</a> . Run it and make sure that the scanner is listed alone under a root hub. That means in the tree view, wherever the scanner is shown, there should not be any other USB device shown. If the scanner is not alone, change USB ports until you find a configuration where the scanner is listed alone (press F5 to refresh the tool's view after changing USB ports).</p><p></p><p>3. Try to calibrate. If that fails, take the scanner to another PC and repeat steps 1-2 on the other PC. I've had cases where the scanner suddenly stopped working on its current PC, but would work on another one - so the problem was actually not the scanner but the PC.</p><p></p><p>4. Have your dealer contact 3shape support to run some tests on the scanner. They can run more advanced tests than your dealer.</p><p></p><p>Dominic</p></blockquote><p></p>
[QUOTE="DentalAxess, post: 165249, member: 5015"] I've seen this error many times, it usually is related to the USB connection; in some cases it is a hardware defect. 1. As Kent said, make sure it is connected to USB 2.0, not 3.0. 2. Download this USB View tool: [url]http://www.uwe-sieber.de/usbtreeview_e.html#download[/url] . Run it and make sure that the scanner is listed alone under a root hub. That means in the tree view, wherever the scanner is shown, there should not be any other USB device shown. If the scanner is not alone, change USB ports until you find a configuration where the scanner is listed alone (press F5 to refresh the tool's view after changing USB ports). 3. Try to calibrate. If that fails, take the scanner to another PC and repeat steps 1-2 on the other PC. I've had cases where the scanner suddenly stopped working on its current PC, but would work on another one - so the problem was actually not the scanner but the PC. 4. Have your dealer contact 3shape support to run some tests on the scanner. They can run more advanced tests than your dealer. Dominic [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape scanner problem
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