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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape communicate?
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<blockquote data-quote="Sarah Downs" data-source="post: 279800" data-attributes="member: 20317"><p>I just found this out the hard way. I'm still trying to figure out the steps to have the doctor resend the case so I can walk someone thru it. When they tried themselves, we didn't receive anything, so I'm not sure if something went wrong on their end. Everything appears to be connected on our end; we received the case the first time, I rejected it in Trios Inbox because I thought a scan body was missing, then found out that it wasn't, and I couldn't get it back. We were told that the office saw the case resend on their end when I asked them if they could submit it again. Any ideas on what we can look into before I call the office to have them try to resend it <em>again?</em></p></blockquote><p></p>
[QUOTE="Sarah Downs, post: 279800, member: 20317"] I just found this out the hard way. I'm still trying to figure out the steps to have the doctor resend the case so I can walk someone thru it. When they tried themselves, we didn't receive anything, so I'm not sure if something went wrong on their end. Everything appears to be connected on our end; we received the case the first time, I rejected it in Trios Inbox because I thought a scan body was missing, then found out that it wasn't, and I couldn't get it back. We were told that the office saw the case resend on their end when I asked them if they could submit it again. Any ideas on what we can look into before I call the office to have them try to resend it [I]again?[/I] [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Dental-CAD
3shape communicate?
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