This seems very unprofessional of them and upsets me a great deal.
I made sure to speak with Whipmix about this mill before placing it on eBay. I made sure to post details about it here and to get advice on where and hown to sell.
When I called Whipmix The representative I spoke with on the phone assured me that it was all good to go. He went on to explain that the tiny amount of dust in it was because they ran the mill at the show with an already completed product and it just traces over the same path to demo it's movements. They were given it's serial number by me and by you via telephone conversations and here in this forum, I gave them my phone number and name and not once did they or anyone from Whipmix ever say a word about not supporting the mill, or that there was any question of its ownership the entire time it was listed.
Then the moment a person asks about software that is admittedly included with the mill automatically, they claim the mill was lost or stolen from the Chicago show last year, did not file a police report either, and now want to charge a potential long term customer 5000.00 for software they admitted was normally included with the mill.
If Whipmix lost the item for what ever reason, why did they keep silent when both of us called and spoke with them directly and openly about the history of the mill and in addition why did they not file a police report last year?
My cell phone has an app that automatically records every single call.
I also just spoke with FedEx and they assure me this is and was not stolen and was a legitimate item sold at their auction.
If Whipmix is trying to scam you out of 5000.00 dollars to punish you for not buying directly from them. I hope they know this does not look very good on them.
I am sorry they are treating you this way and I will see if I can help you find the missing software the representative admitted was included automatically with the mill.
There was a brand new CD in the accessories box, was this not it?
Guys, having trouble getting support from Roland even though I called and verified serial number with Roland before bidding on eBay thinking I was getting a good deal. I am missing the easy shape cam software and Roland rep wants to charge $5000 for the easyshape cam software that comes with the DWX-4 mill. Anyone have a copy or any suggestions?