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Lab talk, the good, the bad, and the ugly
Equipment
I have Roland issue and need advice
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<blockquote data-quote="Glenn Kennedy" data-source="post: 249597" data-attributes="member: 6563"><p>When I was at Roland we had a DWX customer with calibration problems. I was copied on his emails back and forth with support and it was not going well. I was on the road and realized the lab was only about 10 miles from my hotel so I contacted them to see if I could visit and help. When I talked to them I asked if the mill was clean since this is typically the reason it won't calibrate (zirconia dust on touch off points keeps the electrical circuit from closing during calibration). The lab owner swore up and down that the mill was clean. </p><p></p><p>I drove to the lab, walked up to the mill and the inside was coated with zirconia dust. There was no way it would calibrate with 2 mm's of dust on every horizontal surface!</p><p></p><p>I looked at the owner and said: "I thought you said the mill was clean!"</p><p>His response as he wiped the outside of the mill with a rag: "It's clean, it's clean!"</p><p></p><p>Sometimes it's the product and sometimes it's not.</p></blockquote><p></p>
[QUOTE="Glenn Kennedy, post: 249597, member: 6563"] When I was at Roland we had a DWX customer with calibration problems. I was copied on his emails back and forth with support and it was not going well. I was on the road and realized the lab was only about 10 miles from my hotel so I contacted them to see if I could visit and help. When I talked to them I asked if the mill was clean since this is typically the reason it won't calibrate (zirconia dust on touch off points keeps the electrical circuit from closing during calibration). The lab owner swore up and down that the mill was clean. I drove to the lab, walked up to the mill and the inside was coated with zirconia dust. There was no way it would calibrate with 2 mm's of dust on every horizontal surface! I looked at the owner and said: "I thought you said the mill was clean!" His response as he wiped the outside of the mill with a rag: "It's clean, it's clean!" Sometimes it's the product and sometimes it's not. [/QUOTE]
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Lab talk, the good, the bad, and the ugly
Equipment
I have Roland issue and need advice
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