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Implants
Glidewell - Last case
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<blockquote data-quote="Dzevad" data-source="post: 80459" data-attributes="member: 8426"><p>Vadim, this is Dzevad Ceranic, General Manager for Implants at Glidewell Laboratories. Thank you for brining this to our attention. I have looked into the case and I have to admit that we are guilty as charged. At the moment I cannot explain how this case made it past our QC process or why a call was not placed to you explaining the damaged model work. Rest assured, we have already addressed this with our staff and have put in place a means of correcting the problem going forward. I realize this is the second time we have let you down on a case. I will issue you a full credit for this case and I would appreciate the opportunity to make it right for you by doing another abutment and even the final crown at no charge. I regret the frustration you and your dentist have experienced.</p><p></p><p>Because this case was design digitally we have options to restore this case for you without the need to repour the model. We could provide a printed model with a removable die, a printed solid model and a new abutment with the biotemp crown if you wanted to take this route. Please let us know if this would be something you would like us to do.</p><p></p><p>Sincerely, </p><p>Dzevad Ceranic</p></blockquote><p></p>
[QUOTE="Dzevad, post: 80459, member: 8426"] Vadim, this is Dzevad Ceranic, General Manager for Implants at Glidewell Laboratories. Thank you for brining this to our attention. I have looked into the case and I have to admit that we are guilty as charged. At the moment I cannot explain how this case made it past our QC process or why a call was not placed to you explaining the damaged model work. Rest assured, we have already addressed this with our staff and have put in place a means of correcting the problem going forward. I realize this is the second time we have let you down on a case. I will issue you a full credit for this case and I would appreciate the opportunity to make it right for you by doing another abutment and even the final crown at no charge. I regret the frustration you and your dentist have experienced. Because this case was design digitally we have options to restore this case for you without the need to repour the model. We could provide a printed model with a removable die, a printed solid model and a new abutment with the biotemp crown if you wanted to take this route. Please let us know if this would be something you would like us to do. Sincerely, Dzevad Ceranic [/QUOTE]
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Glidewell - Last case
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